Catherine Turqueza

 Catherine A Turqueza Quezon City, Philippines- skype id prettyliciouscat Objectives: A responsible and challenging position that will utilize my capabilities and ng Position preferred should provide opportunity for growth and advancement. Work Experiences: Shopify Smarty Had A Party www.smartyhadaparty.com Cataloging/Customer Service April 22. 2019 - October 28, 2019 Answering chats via use of Zendesk Email and chat Answeing calls using Ring Central order processing, order refund, and cancellations using shopify and Goflow Creating Titles, Handles and SEO Uploading Photos Creating tags and listings Publishing Created Reviews on the website Communicate through the use of Basecamp Product Description Managing New Hire Agents Train them with the Business Process Created PPT and Training Modules Shopify Dreameans.com, Fijy.net and megagifts.com Email Marketing/ Order Fullfilment March 2018-April 2019 Part time Answering emails/facebook mails Product description Sending email promos and deals to the clients Customer service updating customers information uploading tracking number creating orders reduplicate order Use Gorgias Maze.Digital Professional Virtual Assistant Accounting Services October 2017-March 2018 (contact skype id: maze.digital for reference - Mr Jonathan Mifsud) Used XERO to document recurring invoices and receive updates. Used Slack to communicate with the team and receive updates from the USERBACK Software. Used Wrike to time tracking, gives you full visibility and control over your tasks, project planning and organization, an interactive timeline, communication and online collaboration Used Linked to send INMAIL Lead Marketing Researching Leads thru Meet Ups and Google Search used Hunter.io and Mailtester.com to find emails if not available in their profile or website All-around virtual assistant 51 Talk Home-based English Tutor January 2017- September 2017 plotting a comfortable schedule for the teacher to teach students using specific application and powerpoint from the company to teach the student. Teaching them with right grammars and pronunciation perceive and interpret online behaviors; Skinphysics.com De-duplication of account July 2017-September 2017 Using netsuite to trace any duplicated accounts used excel to record all the merged and duplicated accounts Order Fulfillment Multi tasking Meten Home-based English Tutor January 2015-June 2016 support group learning within the technology without the need for face-to-face meetings or pictures; perceive and interpret online behaviors; Emphasizing a point to show wider application Collecting snippets up from different message and/or present in new way Highlighting contributions that link with others in ways the group has not noticed Correcting misunderstandings or insufficiency Acknowledging the variety of ideas expressed in contributions JMW Online Research Resume/Recruiter August 2014 - December 2015 online researching using different online tool Study customer information and demographics in relation to purchases made to formulate suggestions for marketing and further research. Perform research on other companies and their services prices employees features etc. and make comparisons to be used to better products and services, Search for information regarding what customers want compared to what we offer Prepare documents charts and graphs to be presented to concerned parties use of CareerBuilders, basecamp and google docs New Era University Basic English Professor June 2011-September 2017 (part-time) attending and contributing to training sessions; participating in marketing events for the language school; preparing information for inspection visits and other quality assurance exercises freelance teaching on a one-to-one basis; classroom management; planning, preparing and delivering lessons to a range of classes and age groups; preparing and setting tests, examination papers and exercises; devising, writing and producing new materials, including audio and visual resources; Orchid CYBERTECH SERVICES INC., TPG ADSL INTERNET – Australian Account Inbound Sales November 03, 2012 – August 21, 2013 Establishes and maintains a high level of customer satisfaction in all sales transactions. Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. Identifies opportunities to up-sell and cross-sell customers.  Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.  Handle all incoming phone calls with courtesy and professionalism.  Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.  Responsible for handling and resolving customer inquiries accurately timely. Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.  AMA COMPUTER LEARNING CENTER Contact Center/English Instructor (part-time) 3/F Estolano Bldg. EDSA cor. Aurora Cubao Quezon City June 15, 2012 – October 20, 2012 - Planning, preparing and delivering lessons and workshops for groups and individuals; designing and producing teaching materials and adapting existing materials; carrying out assessments of students' needs; planning schemes of work; assessing students' progress; keeping records; attending team meetings; attending and contributing to training sessions; providing mainstream language support; collaborating with class and subject teachers; cooperating with bilingual classroom assistants; ACQUIRE ASIA PACIFC INC Business Process Outsourcing - Australia Telesales representative – CLUBTELCO and DODO G-C Left WingLower Ground Floor,  Worldwide Corp. Centre, Shaw Boulevard, Mandaluyong City, Philippines October 13, 2011 – March 30, 2012 Determined leads to proactively sell a product or service or solicit funds. Represents his company or organization in a professional and courteous manner.  Adds customer information into the database and updates information on returning customers. Answers basic questions that customers have with regard to the company, organization, product or service. He logs the deposition of each telephone call into his database IBM DAKSH Business Process Outsourcing Customer Service Associate – CITI CARDS UP AYALA Techno hub Diliman, Quezon City, Philippines July 27, 2009 – October 4, 2011 Provide exceptional service delivery to our internal and external customers Transform service transactions to sales opportunities. Securing client’s important information Resolve customer complaints/issues promptly and effectively. Provide ongoing coaching to Tellers and Personal Banker Associates to effectively identify referral opportunities. SYKES ASIA INCORPORATED Business Process Outsourcing Telesales Representative – HOTELS.COM 7F Sunnymede IT Center 1614 Quezon Avenue South Triangle Quezon City, Philippines, 1300 July 14, 2006 – July 15, 2009 To take reservations Responsible for providing quality guest service. Assisting customers to look for their preferred hotels Helping customers to look for other hotels if the preferred one is sold out. To help customers in case they evacuated their homes and look for the best rates hotels. Securing and ensuring proper credit is received. Responsible for securing credit card information. TELUS INTERNATIONAL Business Communications Solutions Technical Support Representative – XBOX Account 31/F Discovery Center 25 ADB Avenue, Ortigas Center Pasig City 1605 Philippines July 7, 2004 - July 2006 Responsible for providing timely and accurate information to the customers. Professionally and expertly recognize and diagnose technical problems. Addressing the needs of the customer within the agreed department service level parameters. Support all quality assurance processes. Resolve customer complaints NEW ERA UNIVERSITY BOOKSTORE No.9 Central Avenue, New Era Quezon City Cashier August 2001- April 2004 Calculate total payments received during a time period, and reconcile this with total sales. Resolve customer complaints. Compile and maintain non-monetary reports and records. Responsible for the money that was handed by the customers. Keeping customers important information (especially credit card information) Seminars Attended: PRSP – PUBLIC RELATIONS of the SOCIETY OF THE PHILIPPINES Landbank Building, Malate Manila June 2006 Volunteer Teacher Summer Kindergarten Program New Era University, Quezon City May 31, 2003 Trainings: ●ASCENDASIA Marketing Solutions Inc. Customer Service Representative - Training 18/F Robinsons Summit Center 6783 Ayala Avenue Makati City Philippines 1226 July- August 2007 Calling customers to offer the product (answering service provider). Upselling. ABS-CBN GLOBAL LIMITED On the Job Training – TFC1 – Traffic Division Perform placements of a certain advertisements in every commercial break. Includes adding, deleting, and editing of the ad schedule information for viewing. Converting Manila time to different time zones such as the Pacific Time, Australian time and others… PHILIPPINE BROADCASTING SYSTEM – BUREAU OF BROADCAST SERVICES On the Job Training – Radyong Bayan, News Division Transcribing news to broadcast news. Announcing news on air Production Assistant in Teledyaryo November 22, 2006 – January 08, 2007 Volunteer Teacher Summer Kindergarten Program New Era, Quezon City May 31, 2003 Voluntary Participation of 100 hours in “DESISYON NG BAYAN 2004” New Era, Quezon City June 5, 2004 Education: Tertiary:AB MASS COMMUNICATION New Era, Diliman Quezon City Graduated April 2007 Secondary: New Era University New Era, Diliman Quezon City - Primary:New Era University New Era, Diliman Quezon City-