Cecille Ann Cayetano

CECILLE ANN G. CAYETANO 169-A Apartment 3B Luzon St. Barangay Pitogo Makati City, Metro Manila 1213 Contact Number: (- E-mail:- Objective: Experienced and dedicated technical and customer service representative seeking full time employment in your respected company to apply my abilities and skills helping the company meet its goals and to establish an enjoyable career for myself where I can grow as well and be subjected to advancement opportunities. Qualifications: · Good communication skills · Customer service and oriented · Computer and internet savvy · Flexible and adaptive · Hardworking and can multitask · Knowledgeable in several Android products · Content Moderator Education: BS Physical Therapy Lyceum-Northwestern University Tapuac District Dagupan City, Pangasinan April 2015 Work Experience: Senior Customer Support Executive Hindustan Computers Limited Science Hub Tower 2 Upper Mckinley, Taguig City, Metro Manila February 2018-August 2018 · Prepare medical equipment orders for scheduling, dispatch or returns. · Make outbound calls to customers to inform them about their durable medical equipment order. · Provide customers with resolutions to their problems with regard to the medical equipment received · Provide information about their orders billing and estimated date of delivery · Send follow-up emails to customers if necessary Transaction Processing Associate Accenture Uptown Mall Tower 2 Bonifacio Global City Taguig City, Metro Manila, 1632 October 2017-February 2018 · Perform data entry and research in various systems and tracking tools · Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. · Assess and resolve non-standard and standard issues or problems. · Provide functional and/or technical support for resolution of customer problems, incidents, issues and queries. · Ensure proper documentation, notification, escalation, tracking and follow up all incidents. Technical Service Representative/Customer Service Representative Accenture 8 Upper McKinley Taguig, Metro Manila February 10, 2017-October 2017 · Receive inbound calls and listen to customer’s requests and complaints while typing them into the computer · Make outbound calls to customers if necessary · Provide customers with resolution to their problems · Guide customers in doing troubleshooting steps if needed · Provide information about the processes that they are about to go through · Send follow-up emails to customers if necessary Physical Therapist Healthway Medical Clinic Market Market November 2016-December 2016 · Schedule patients for treatment session · Accommodate and treat patients according to their diagnosis · Process their HMO approval for their treatment session · Make notes for updates of management and progress of their illness Customer Service Representative Convergys, DirecTV Billing and General Information Baguio-Ayala Land TechnoHub, John Hay Special Economic Zone, Baguio City, Benguet February 2016- April 2016 · Receive inbound calls and listen to customer’s complaints · Explain their billing statement · Process payment for customers’ bills · Provide customers information about the product · Try to sell/upgrade customers’ television network (for example add-on channels) Customer Service Representative Convergys, eBay UK Mediations Baguio-Ayala Land TechnoHub, John Hay Special Economic Zone, Baguio City, Benguet September 2015-February 2016 · Receive inbound calls and listen to customer’s requests and complaints · Provide customers with resolution to their problems · File necessary cases for customers · Provide information about the processes that they are about to go through · Assess situations for customers and provide options for the customer References: Julianne Marie Tuazon Employee, HCL- Bianca Marie Cailan Employee, Accenture- Aljon Juico Employee, Convergys- Jane M. Perez Dean, College of Physical Therapy Lyceum-Northwestern University-