Ceylan Erenulu

CURRICULUM VITAE Ceylan ERENULU Address Sabri Kiraz Sok. Buket Apt. No:10 D:10 Kiziltoprak Kadikoy Istanbul TURKEY GSM: +90 533 - E-Mail:- SUMMARY Previously worked as Digital Account Coordinator at AIR FRANCE KLM by developing and optimizing online marketing plans and experienced in digital account management, team leading, performance management and customer relations. Currently working as Program Services Coordinator at Grand Circle Travel by supervising Trip Experience Leaders and acting through the excellence goals set by the head office located in Boston. WORK EXPERIENCE September 2019 - Present: Grand Circle Travel Program Services Coordinator Working as a supervisor of 35-40 trip experience leaders (TEL) in Istanbul office responsible for Turkey and Uzbekistan as regions. Drive achievement of regional & product excellence goals by managing trip experience leaders’ performance. And reporting to the head office located in Boston. Planning and scheduling TEL’s for the whole year. Arranging all handouts, materials and advance payment needed to each TEL before the start of each tour and going through all the important points and travelers one by one. Arranging TEL salary by being in close contact with the accounting department in Dubrovnik. Supporting Trip Experience Leaders during the tour in case of any emergency and help needed. Supporting travelers during the tour in case of any emergency and help needed. Review excellence reporting/surveys Preparing coaching plans for the low performers and maximize performance by delivering written coaching plans to all TEL’s. Creating/distributing monthly regional newsletter. October 2013 – July 2019: AIR FRANCE – KLM Royal Dutch Airlines / Medeam Digital Account Coordinator Coordinated 3 different teams: Main team under my full responsibility with a team of 6 handling the Netherlands, Belgium and Luxemburg's e-commerce and e-mail activities. Plus the Social Media with a team of 10, handling all KLM countries' social media activities. Additionally the Segmentation with a team of 6 handling the segmentation requests of all KLM countries and searching for new alternatives to give the best results in order to reach the customers. Leaded central campaigns in cooperation with Amsterdam Head Office by being bridge between the markets, Amsterdam, Istanbul office and all stake holders. Coordinating and planning e-activities by being in close contact with customers. Ensuring on-time execution of e-activities by planning work distribution as well as the quality and the coherence of the work. Monitoring and evaluating individual performances. Coaching and training of team members and new employees. Customers’ assistance in e-marketing activities (content management, newsletters, banners etc.) to keep their e-activities up-to-date and with a standard level of quality. Studying, meeting and following-up SLA requirements (lead-time, activities and frequencies contracted, DAP). July 2009 – September 2013: AIR FRANCE – KLM Royal Dutch Airlines / Medeam Digital Service Expert E-Marketing and E-commerce support for worldwide AIR FRANCE and KLM websites. Customers’ assistance in e-marketing activities (content management, newsletters, banners etc.) to keep their e-activities up-to-date and with a standard level of quality. Reporting and analyzing of the results of e-activities, competitors. October - December 2009, March 2010 : Digital Service Agent KLM Royal Dutch Airlines Head Quarters / Amsterdam Working in re-branding team in order to have a new and better look on KLM websites Building up the whole new structure in Tridion and deciding the content which will be added to websites Preparing guidelines for the new look of the website and the technical possibilities. Testing the new websites and reporting the technical problems to the related department. August - October 2011: AIR FRANCE - KLM Royal Dutch Airlines / Medeam Digital Service Agent Working with Central Campaign Management team. In communication with local establishments, other related departments and parties during the campaign period for KLM websites as a main contact person. Guiding local establishments and their contact persons at Medeam about the campaign (about the input received from local establishments, implementations done by contact persons and etc…) Responsible for the quality of websites (look, feel, technical) Evaluation of the campaign results. July 2008 – July 2009: Koton Textile Company Far East Buying Assistant – Istanbul Preparation of products and their files on seasonal basis Follow up of production Responsible for product quality (fabric, colour and etc…) EDUCATION 2003 - 2007: Istanbul University - IstanbulLicence in International Relations 2000 - 2003:Bursa Anatolian High School High School Education 1991 – 2000:Inal Ertekin Private High School Primary, Secondary Education LANGUAGES Turkish (native) English (advanced) French (upper-intermediate): -: French Culture Centre Moda Istanbul October 2007 – March 2088: Sprachcaffe Language Schools Nice France