Charmaine Labanancia

Charmaine Laguilles Labanancia 130 SAN FRANCISCO ST. BRGY. PLAINVIEW MANDALUYONG CITY Bachelor of Science in Aviation Information Technology Contact No:-- CAREER OBJECTIVES: To hold a position that will cultivate one’s grasped in enhancing professional skills in dynamic and fast paced workplace. And become a great individual in solving problems in an effective/creative manner. WORK EXPERIENCE: Position: Retention Account Manager/Service Delivery Department: Sales/Buroserv Australia Date of Employment: September 2019- June 2020 Statement of Duties: Account management and support the team to execute an efficient sales order -Monitor accounts with specific spend value and helping the company to minimize any possible loss -Offer and assist customers that requires new service for their business -Making sure that all sales orders have been submitted correctly during service delivery -Serve as a point contact for every account under my list to make sure that every needs and concerns are being attended (Billing and Accounts). Position: Customer Service HelpDesk Department: CSHD/Buroserv Australia Date of Employment: September 2018- September 2019 Statement of Duties: Managed accounts and maintain customer’s satisfaction - Provides efficient resolution to the customer’s problem - Meet customer’s expectation and provides great supervision on their account - Validates customer’s billing dispute with efficient findings Position: Quality Analyst Department: Sales/TPG Telecom Date of Employment: October 2017- August 2018 Statement of Duties: Guide and lead the group to maintain quality sales - Provides necessary coaching and resolution to team's AFIs - Supervises and monitors employees in producing quality sales for the company. - Reinventing ideas to help providing effective action plans to the team Position: Sales Specialist Department: ADSL Sales Online/TPG Telecom Date of Employment: November, 2015- October, 2017 Position: Sales Supervisor Department: Sales Chat Department (Dish Network / Satellite TV, Internet and Phone for US account) Date of Employment: December, 2014– September 2015 Statement of Duties: -Leads and drives the groups. -Setting glide paths for each employee to reach their goal. -Supervises and monitors employees in producing quality sales for the company. -Contributing new ideas that will create innovation and success for the service. Position: Mentor/ Customer Service Representative Department: Sales Chat Department (Dish Network / Satellite TV, Internet and Phone for US account) Date of Employment: April, 2012 – December, 2014 Statement of Duties: -Trains the new hire employees in positioning, ordering and making sales. - Supervises and monitors the new hire employees in producing qualitative and quantitative sales for the company. -Doing feedback session and feedback report for the new hires. - Generates sales for the company. - Leads and drives the groups. Position: Student Assistant Company: Philippine State College of Aeronautics Accreditation Office Address: Piccio Garden, Villamor, Pasay City. Date of Employment: January 2010-April 2012 EDUCATIONAL BACKGROUND: Philippine State College of Aeronautics Piccio Garden, Villamor, Pasay City -) Dr. Arcadio Santos National High School Km.15. East Service Rd. SMDP, P'que City. -) PERSONAL BACKGROUND: Date of Birth:March 25, 1993 Place of Birth:Doña Martha, Pasay City Age:27 Civil Status:Single Height:5'3 Citizenship:Filipino Religion:Roman Catholic SKILLS: • Extensive knowledge in MS Office and Multimedia Software, including- -Microsoft Word -Microsoft Excel -Microsoft PowerPoint -Adobe Photoshop -Flash Professional • Can be able to communicate with others using the English medium not only through speaking, but also in writing. • Administrative skills such as Encoding/Data Entry Filing. • Management Skills such as setting priorities and anticipating needs. • Can be able to work with dynamic working hours. • Able to work under time pressure and very good in time-management and multi-tasking • Has a wide initiative to lead tasks • Fast Learner and flexible in doing tasks • Competitive • Has outstanding communication skills (fluent in English both written and verbal) • With the ability to develop relationships among cohorts. • Inspires confidence, trust and respect from clients. • With background in investment and strategic planning. • Has high degree of attention to detail • Has a strong sense of urgency, resourceful • And able to work in a fast-paced environment •Positive-thinker • And spiritually dependent CHARACTER REFERENCE: DR. RODERICK C. SANTIAGO: Vice-President for Academic Affairs Philippine State College of Aeronautics Contact No:- MARK EVAN IGNACIO MAMING: Sales Operation Manager SPi Global Crm Contact No:- DIANE CRISOSTOMO: Customer Service Manager Philippine Airlines Contact No:- I, CHARMAINE L. LABANANCIA, hereby certify that the information contained herein is true and correct to the best of my knowledge. _________________________ CHARMAINE L. LABANANCIA