Cheryl Mae Abitong

CHERYL MAE B. ABITONG Oak Road, Rosario Heights Subd., Taculing, Bacolod City, Neg.Occ. Philippines Tel- , Cell: - Skype ID: cherylabitong1 E-mail:-Sales Supervisor with over 8 years of experience in customer service, sales and leadership. Telemarketing Specialist Admin Assistant Appointment Setting Specialist Email Support Lead Qualifier Expert Chat Support Virtual Assistant Credit Repair Specialist ===================================================================================== OBJECTIVE: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. INFORMATION Nickname : Cheryl Sex : Female Date of Birth : May 03, 1987 Age : 32 Civil Status : Single Citizenship : Filipino Height : 5’2” Weight : 130 lbs. Religion : Christian EDUCATIONAL ATTAINMENT Tertiary Colegio San Agustin - Bacolod B.S. Aquino Drive, Bacolod City Course: – Bachelor of Arts in English Date Graduated: 2009 Bachelor of Commerce – Major in Marketing (3rd year level) Secondary Negros Occidental National High School Paglaum Rd, Bacolod Date Graduated: 2004 Primary Education and Training Center School III Rosario St, Bacolod Date Graduated: 1999 WORK EXPERIENCE June 2018 – April 2019 Credit Repair Coach – Credit Legal Firm (Louisville, USA) March 2018 – May 2018 Appointment Setting Specialist- Sovereign HIG Australia July 2017 – April 2018 Virtual Sales Representative Versatel Marketing (Florida, USA- Sales Supervisor Alliance Call Centre (Camper Travel) Account: Camper Travel – Australian based account Online travel agency which caters rental internationally for Australia, New Zealand, USA, Canada, South Africa and Europe) Door 1, 722 Metropolis Towers, Mandalagan Street Bacolod City - Sales Officer Alliance Call Centre (Camper Travel) Account: Camper Travel – Australian based account Online travel agency which caters rental internationally for Australia, New Zealand, USA, Canada, South Africa and Europe) Door 1, 722 Metropolis Towers, Mandalagan Street Bacolod City - Student Council Governor – College of Arts, Sciences and Education at Colegio San AgustinBacolod B.S. Aquino Drive, Bacolod City- Working Student/Assistant (Records, EDP Section and Registrar’s Office) at Colegio San Agustin- Bacolod B.S. Aquino Drive, Bacolod City LANGUAGE English, Tagalog, Hiligaynon and Basic Japanese (Nihongo) ADDITIONAL SKILLS                    Reports directly to the Managing Director Make sure that day to day operation is smooth Make sure to assist 50 clients per day Assist existing and new clients and offer them services suitable to their needs Prospect new leads via the client's website Allocate task to team member Ensures that online orders are processed immediately Handled online reservations for camping services Communicates with the clients to do follow and coordinates with suppliers (for requirements like campervan and motorhome rental) Ensures that amendment request of clients are attended right away Credit card process and payments Observes correct currency when processing the payment Answer email inquiries and send invoices via email Handled 40% emails and 60% inbound sales calls Handled 70% emails and 30% outbound sales calls Does effective implementation of company house rules Ensures that complaints are addressed and resolved in a timely manner Processing credit card payments through NAB and Securepay Handled 6 agents and monitor them to reach team goals            *Helps in Training of agents regarding processes and workflow *Daily Coaching such as Quality analysis for agents activities such as call, email and chat handling *Makes report of weekly agents goal setting *Makes report of agents monthly scorecard *Makes report or assists agents that undergo uptraining monthly * Reports Directly to Managing Director *Attends meeting with Managing Director and other sales supervisor in a bi monthly basis Credit Repair Coach – Gives monthly portal update to client about their current credit scores and updates on their credit report. Discuss credit report to client and give them advises on how to increase their credit score. Responding to clients queries about credit repair through email, text messages and calls. Handles most of the admin and customer service role in a credit repair company. Tools used: - MS Office tools : Excel, Word, Powerpoint - Openoffice - Inhouse CRM - Avaya - Live Person - Skype - Zoopim - Acuity - Outlook - Vonage - Slack - One Drive - Dropbox - Google Drive - Credit Repair Cloud - Zoiper - Vicidial - Bria - Convoso - Ytel - Yealink CHARACTER REFERENCES: Harriet Gomora Q.A Manager Danilo Barbilla Alliance Call Centre Assistant Registrar Door 1, 722 Metropolis Towers, Mandalagan Street Bacolod City Colegio San Agustin – Bacolod - , - - B.S. Aquino Drive , Bacolod City