NWANETI
CHIDINMA AUGUSTA
EXPERIENCE
GUARANTY TRUST BANK LTD
Feb 2019 – Aug 2022
-
Customer Information Service
-
Lagos State, Nigeria.
SUMMARY
Highly motivated and goal-oriented Financial Analyst with
solid knowledge of economic developments. Able to track
and predict changes in the economic climate in order to
increase profits. Possess strong statistics forecasting and
risk modeling techniques with excellent knowledge of
financial controls and processes. Strong Accounting
Acumen; Financial analysis and reporting. client
and
Interpersonal
Management
relationship
Communication.
Sales and administrative management.
EDUCATION
ND. Accountancy
Yaba College of Technology,
Lagos State
2013
Provide splendid customer services to customers
in a friendly and courteous manner at all times.
Have sufficient knowledge about the banking
products and services and respond to all inquiries
accordingly.
Improve customers’ banking experience with the
bank by ensuring that the customers are attended
to promptly and all their challenges are resolved
without delay.
Ensure that all the bank’s policies and procedures,
code of conduct and regulatory guidelines are
strictly complied with in the process of discharging
duties.
Provide information to customers on their account
status and account balances.
Open new bank accounts according to laid down
rules and guidelines.
Suggest effective ways through which the bank can
promote its products and services and increase
customer satisfaction.
AFRO FOODS AND SPICES
Secretary/Sales Representative
HND. Accountancy
Yaba College of Technology,
Lagos State
2015
SKILLS AND EXPERTISE
Slack
Telemarking
Lead Generation
Book Keeping
Customer Support
Technical support
Email Management
QuickBooks
Trello
Discord
April 2016 –May 2017
Building and maintaining on going
relationships with
clients including scheduling and attending meetings
Administrative tasks such as paperwork,
correspondence and keeping detailed records;
Act as an intermediary between the organization
and the business environment
Performs clerical duties like answering telephone
calls, typing and printing documents, sending and
receiving
faxes etc.
Scheduling appointments, making phone calls,
making travel arrangements and managing email
accounts.
Administered excellent customer service by
collating client information as well as responding to
queries and assessing their legal needs.
TRAINING AND CERTIFICATIONS
Microsoft and Desktop
Application-GreenValue
Institute
2013
Diploma in software
Engineering -AltSchool Africa
(In view)
Technical Support
Fundamentals- Coursera
(2022)
Python Basis – Coursera
(2022)
ORONS EYE CLINIC
Receptionist
REFERENCES
Available On Request
June 2017 – Jan 2019
Welcoming patients and visitors, answering the
telephone and answering any inquiries.
Scheduling appointments and keep those
appointments on time.
Assisting patients with completing necessary
forms and documentation.
Keeping a clean and calm reception area.
Processing billing and payments, using medical
software
Liaising with Medicare and private health funds
Faxing, scanning, filing, and mailing
documentation.
Comforting distressed patients – this may range
from simply fixing any appointment issues that
may arise, through to being the voice of comfort
during times of extreme stress and emergency.
Monitoring and ordering stationery and clinical
supplies.
Booking and organizing staff and doctor
meetings.
Maintaining information confidentiality at all
times
