Claire Wither | Freelancer Resume

Claire Wither 56 Caversham Road, Lions River, South Africa, 3260 Mobile: +27 - Email:-LinkedIn: https://www.linkedin.com/in/ claire-wither-/ Profile Skills Versatile skill set with experience in account management, customer service, operations and sales. Detail-orientated with fantastic organisational skills along with extensive administrative capabilities. Outgoing and passionate about people, thrives on building and maintaining professional relationships. Professional communicator with excellent research and writing skills; motivated self-starter; able to spark interest and take initiative Customer Service Organisation Sales Communication Microsoft Oﬃce Salesforce Administrative Research Experience Operations Analyst, Aurea Software, Austin TX (Remote), 2016-Present • Daily support and administration of cases, managing multiple user setups, profiles and roles, customisation of objects, fields, record types, page layouts and validations in Salesforce • Created key business process documentation for the organisation’s knowledge base in Confluence for reference and training • Assisted users with troubleshooting issues and was at hand to answer queries and provide guidance on a number of topics including customer support, portal access, and other application accessibility • Analysed data and participated in ongoing system maintenance and data cleansing. Helped implement a data quality reporting system and oversaw continuous data quality reviews Executive Assistant, Aurea Software, Austin TX (Remote),- • • • • • Strengthened and enhanced client relations through direct verbal and written communication Scheduled conference calls with key customers and high level executives Managed calendars and appointments across teams Managed tasks and reports using Salesforce Promoted company goals and values through their ‘customer success program’ Tour Consultant, Bundu Basher’s Travel, South Africa,- • Planned, coordinated and managed sports and cultural school tours overseas • Worked closely with and supported the tour manager, responding eﬀectively to their varied travel requests • Compiled each final itinerary, a detailed day to day account of the tour with all relevant bookings and contact details • Researched and compared competitive quotes for flights, sightseeing, and accommodation • Liaised with airlines and various suppliers on bookings • Managed each tours’ budget and planned accordingly Travelled, Mexico, Panama, Costa Rica and Nicaragua,- Sales & Oﬃce Manager, Playas de las Palmas, Costa Rica,- • Promoted and advertised a property development and assisted potential buyers • Managed the oﬃce and reception and assisted with all oﬃce responsibilities and administrative duties • Marketed the property development which included restaurants, leisure facilities and activities for tourists and prospective buyers • Assisted the marketing department with the preparation of brochures Account Manager, Wild Harvest, London,- • Developed and maintained relationships with clients, by advising on products and services, keeping them updated on promotions and new seasonal produce • Built relationships with clients by understanding their individual needs and requirements and ensuring quality and service • Analyzed accounts and sales figures on a weekly basis in order to assess where improvements can be made and ascertain where sales are increasing and decreasing • Achieved and exceeded sales targets and compiled a monthly report on area sales and personal performance CRM Co-Ordinator, Carrington Fox, London, 2004 • Built relationships with the company’s key clients, by becoming familiar with their background and environment which involved research and updating information in company database • Updated CRM spreadsheet on all company activity in all areas of the business • Provided support and advice to consultants on the best practice for the company’s clients • Worked extensively on presentation skills in the event of presenting the company to a client Sales Manager, En Vogue Studio’s, London,- • • • • Promoted and advertised a beauty and photographic studio, based in central London Conducted interviews and employed staﬀ according to company standards Trained my sales team in the skills required for the job Achieved predefined sales targets and negotiated packages for customers Wardrobe Assistant, Work Experience, Mirror Newspaper, London,- Sales Assistant, LVMH Group, London,- Consistently exceeded sales targets and perfected knowledge, market and sales strategy Greeted, served and advised customers Handled all forms of payment and settled sales at the end of each day Managed the repair department, which entailed liaising with the repair department in Spain, ensuring customer satisfaction with repaired goods • Formed strong customer relations with specific clients and a personal appointment agenda • • • • Education Computer Sense Training College, South Africa, 1999 - Course - Microsoft Oﬃce Kingswood College, South Africa, 1998 - Cambridge A-levels - Business Studies & English Literature St Annes Diocesan College, South Africa, 1993 - 1997 - IEB Matric - English, History, Art History, Dramatic Arts