Claribelle Suyat

1. Global Workforce Real-Time Analyst

Roles of a Real-Time Analyst:

• Handles centralized tasks of schedule adherence, attendance and real-time productivity and attitude of the agents for assigned projects or sites.

• Processes and approves (in consultation with Intraday Management) of tickets and requests within Verint regarding (preferred) changes to the published schedules

• Processes attainment exceptions in the schedule of the agents

• Processes and makes operational changes to the schedule, directed and/or initiated by Intraday Management and inform when required the agents or supervisors about these changes

• Processes all tasks related to attendance tasks, including voicemail reviews

• Handles requests from a ticket management system.

Must have qualities of the Real-time Analyst:

• Effective communicator

• Possess analytical abilities

• Possess Power of persuasion

• Must be able to build trust

• Takes initiative

• Team player

• Result oriented

• Punctual and has accurate work methods

• Organized 

• Effectively coordinate tasks/work

2. Content Process Engineer

Roles of a Process Engineer:

• To provide process engineering services in the analysis, design, setup, testing, deployment and improvement of processes needed in all project deliveries.

• Creates technical reports, policies, procedures, and guidelines.  

• Creates Program Requirements and Test Plans in doing application testing.

• Provide accurate data information for projects simultaneously being handled by proper scheduling of work to be done and attending them in order based on priority.

3. Software Engineer

Roles of a PeopleSoft Financials – Application Developer

• Analyze user requirements (using concepts of Account Receivables, Account Payables, General Ledger & Billing)

• Code analysis and debugging

• Creates test plans/scenarios

• Tests test plans/scenarios

• Implements standard coding formats

• Develops existing programs by analyzing and identifying areas for modification.

• Continue updating technical knowledge and skills by attending brownbags and/or external courses, reading manuals.