Engr. Claribelle C. Suyat
Personal Background
Age34
Date of BirthNovember 28, 1984
Civil Status Married
HeightFive feet and three inches
WeightSeventy kilograms
ReligionRoman Catholic
NationalityFilipino
Parents’ NameThomas A. Chang
Sarah L. Chang
Educational Background
2001 – 2006University of San Carlos
Cebu City- – 2001Stella Maris College
Oroquieta City- – 1997Stella Maris College
Oroquieta City 7207
Award: Honorable Mention
CourseBachelor of Science in
Electronics and Communications Engineering (ECE)
College ThesisModified Hex Keypad With Pseudo Random Key Assignment
Job History
1. Global Workforce Real-Time Analyst
Qualfon Philippines Inc.October 2014 – April 2019
Roles of a Real-Time Analyst:
Handles centralized tasks of schedule adherence, attendance and real-time productivity and attitude of the agents for assigned projects or sites.
Processes and approves (in consultation with Intraday Management) of tickets and requests within Verint regarding (preferred) changes to the published schedules
Processes attainment exceptions in the schedule of the agents
Processes and makes operational changes to the schedule, directed and/or initiated by Intraday Management and inform when required the agents or supervisors about these changes
Processes all tasks related to attendance tasks, including voicemail reviews
Handles requests from a ticket management system.
Must have qualities of the Real-time Analyst:
Effective communicator
Possess analytical abilities
Possess Power of persuasion
Must be able to build trust
Takes initiative
Team player
Result oriented
Punctual and has accurate work methods
Organized
Effectively coordinate tasks/work
2. Content Process Engineer
Innodata Knowledge Services Inc.May 2011 – October 2014
Roles of a Process Engineer:
1. To provide process engineering services in the analysis, design, setup, testing, deployment and improvement of processes needed in all project deliveries.
2. Creates technical reports, policies, procedures, and guidelines.
3. Creates Program Requirements and Test Plans in doing application testing.
4. Provide accurate data information for projects simultaneously being handled by proper scheduling of work to be done and attending them in order based on priority.
3. Software Engineer
Accenture Inc. August 2007 – February 2009
Roles of a PeopleSoft Financials – Application Developer
1. Analyze user requirements (using concepts of Account Receivables, Account Payables, General Ledger & Billing)
2. Code analysis and debugging
3. Creates test plans/scenarios
4. Tests test plans/scenarios
5. Implements standard coding formats
6. Develops existing programs by analyzing and identifying areas for modification.
7. Continue updating technical knowledge and skills by attending brownbags and/or external courses, reading manuals.
Special Skills
Real-time Queue Management in a BPO
Real-time Analysis in a BPO
Verint coding (Schedule Adherence software)
Ticket processing (includes Invalidations, offline events & Schedule change requests)
Application Tester
PeopleSoft Skills (MS SQL, PeopleTools, SQR, PeopleCode, Query)
Office Management
Microsoft Office Literate
MatLab version 7/ Electric version 7/ Pspice/Orcad/ Basic AutoCad
Fiber Optic Equipment and Maintenance
Basic Turbo C Programming Language
Electronic Workbench
Trainings/Conference
Supervisor Readiness Training
(October 2018)
On-the-Job Training
Core Transmission Network (CTN) Department
Globe Telecommunications, IT Park, Lahug, Cebu City
(February – September 2005)
Fiber Optic Cable Splicing Techniques
(March 18, 2005)
2nd International Engineering Research Conference
(March 9 – 10, 2006)
Seminars Attended
Optical Fiber and Code Division Multiple Access
(January 22, 2005)
Electrostatic Discharge
(January 7, 2006)
Bluetooth and WPAN
(January 21, 2006)
Telecommunications Overview
(January 21, 2006)
Hobbies
Internet surfing
Swimming
Reading books and newspaper
Circuit making
