CLAUFEN CARUTCHO
IT TECHNICAL SUPPORT
PERSONAL PROFILE
12 years Technical Support experience in managing and maintaining active directory, exchange,
and office 365. Repair IT Systems, diagnosing and repairing faults, resolving network issues, and
installing configuring and software through remote desktop sessions, phone support, and onsite.
KEY STRENGTHS
- Strong Command of the English Language
- Confidence Delivering IT Training Sessions
- Troubleshooting
- Able to Interact with a Wide Range of
Customers and Technical Issues
- Customer Service
- Able to Work Independently
- Team Player
- Love for Technology
- System Analysis
REACH ME AT
MAIN INTERESTS
- New Technology
- Science
- Automation
- Music
- Public Speaking
- ScieFi Movies
WORK BACKGROUND
IT SYSTEMS TRAINER
Crown Regency Hotels and Resorts | Oct. 2019 - Present
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Study all new and old applications/systems that the company
is using or about to launch.
Make user’s manual for new systems
Train all employees in all branches
IT SUPPORT ENGINEER
Geidi IT Servicesl | July - October 2019
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Provide technical support to our clients through
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Phone
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Email
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Text
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Ticketing system
Remote customers computer through ConnectWise and
TeamViewer
Office 365 Administration
Active Directory Administration
Exchange Administration
IT TECHNICAL ENGINEER | January – May 2019)
Capitol Technologies (www.capitol.technology)
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Provide technical support to our clients through
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Phone
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Email
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Text
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Ticketing system
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Remote customers computer through SolarWinds and
TeamViewer
Administrator for office 365
Administrator for Active Directory
IT HEAD
Channel BPO | December 2014 - January 2016
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Designed and Set-up the whole Cebu and Batangas center from scratch
Function as procurement personnel of all IT equipment of Cebu and Batangas
Assist the outsourced configuration of Server (Domain Controller)
Assist the outsourced configuration of Cisco Router
Assist the outsourced configuration of firewall (hardware)
Act as server administrator (Domain Controller)
Act as desktop support
Configure all workstations for the necessary tools needed for the production
Configure the file server
Set-up the conference room
Set-up the offices
Remote a workstation when problem arise during my off hours
Managing bio-metrics and door access
Configure and maintain IP Cameras
Maintaining both centers
IT SUPPORT SPECIALIST
Qualfon Phils. Inc. | February 2007 - May 2014
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Install and configure more than 1000 computers for center expansion
Responsible in Help desk assistance into all Agents and Operations Staff system unit concerned from
network, Avaya problem, User account, and Audio device concerns.
monitors, the servers assigned to Avaya in every cubicle
Troubleshoot on workstations with Microsoft Windows Operating System
Troubleshoot Outlook POP3 for mail client and configuring account, installations, and back up.
Given a task to monitor the Avaya Server Connections in the Center
Responsible in installations of bio-metrics, enroll all agents and staff
Also assigned to update and enrolled the Proximity Card for door access of all employees
Responsible from maintaining computers from harmful Viruses from email and Internet
Installations and troubleshooting any computer devices from Printer, LCD Projector, and Headsets
ACADEMIC BACKGROUND
STI COLLEGE
Diploma in Information Technology (Graduate)
SURIGAO STATE COLLEGE OF TECHNOLOGY
Bachelor of Science in Industrial Technology (Undergraduate)
SURIGAO DEL NORTE NAT'L HIGH SCHOOL
SURIGAO CITY PILOT SCHOOL
