Clifford James Crabajal Pastor

Over 6 years’ experience of working for Private, Government Agencies and Engineering & Construction Company as a Technical Support and Admin Staff. 3 years’ experienced as a Technical support offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems, providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting having outstanding communication skills to interact both with clients and company and 3 years’ experience working in Clerical and Administrative capacities with profound knowledge of documenting information and filing records manually and electronically, Experienced in data entry activities and associated software, Highly skilled in performing customer services duties via telephone and in-person, Proven ability to prepare reports.

Functional Skill Areas and Key Strengths

Windows Server 2003 R2 & 2008 R2 Active Directory& DHCP/File Server/Application Server/Print Server | Windows OS (XP, Vista, 7, 8 & 10) | Linux Cent OS (Proxy Server - Firewall & Squid) | Linux (Xubuntu-Endusers) | MS Office Applications Installation | PC Hardware | Printers | Laptops | IT Networking components | Browser’s/Local System Based Apps | Citrix Client App Installation | Remote Desktop (Team Viewer, Windows Remote Desktop, UltraViewer , UltraVNC (Linux OS)) | Email Server (Hmail Software) | Back Up Software Application (Backup4all Professional).  Ability to work without supervision and to take initiative.  Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries.  Efficient problem solving and multi-tasking abilities. ■ Objective – Serve as first-level contact for general desktop related issues and as the higher level for other IT network problems.