Courtney Sheldon

**PERSONAL SUMMARY                                                                                                       **

Motivated efficient & reliable self -driven professional with a strong desire to learn. Outstanding customer service skills; diplomatic and patient with all types of people at all levels. Proficient in Microsoft Word, Excel, Powerpoint, and Outlook. Highly organized with great attention to detail, excellent inter-personal, phone and digital communication skills.

**WORK EXPERIENCE                                                                                                          **

Employment Assistance Worker                                    May 2019-Present

Ministry of Social Development and Poverty Reduction, Vancouver, BC

• Determine eligibility and deliver modern, consistent, accessible, and secure income and disability assistance to British Columbians.
• Conduct interviews with clients who maybe in crisis and/or have mental, physical, or emotional barriers to communication.
• Complete and update electronic files, identifying the impact of client social circumstances on their ability to achieve employment.
• Make decisions according to delegated legislative authority regarding the application for and ongoing support of income or disability assistance.

Office Manager                                                                   March 2017-March 2021

Village Physiotherapy, North Vancouver, BC

• Bank reconciliation, accounts receivable, paying bills and completing all aspects of accounting for the business
• Scheduling and hiring of new physiotherapists, massage therapists and front desk staff
• Daily deposit reports, settling of daily transactions and bank deposits
• Dealing with and billing WCB, ICBC, extended medical, RCMP, and veterens affairs

Volunteer                                                                            Feb 2017-Present

Street Saviors, Vancouver, BC

·        Liaising with RCMP, EMT’s and other resources on the downtown east side, such as the medical mobile unit, the overdose response team, and the ministry window

·        Handing out sandwiches, water, snacks, socks, and other essentials to those in need

·        Helping those who would like to get into a shelter or detox program

·        Responding to overdoses and other medical emergencies

Office Manager                                                                   Aug 2016-March2017

Village Physiotherapy, North Van, BC

·        Answering phones and emails and booking appointments for patients depending on their needs and injuries as well as scheduling practitioners using the booking system Jane

·        General day to day running of the office, including assisting physio therapists, patients and providers with any questions or concerns that may arise

·        Intake of new clients and communicating with current patient’s doctors, radiologists, surgeons and insurers as needed

·        Training existing staff on new procedures as well as training new staff

Assistant Manager                                                             Sept 2015-March 2016      Lake Maraboon Holiday Village, Emerald, Qld, Australia

·        Answering phone and email enquiries, as well as taking bookings via phone, email, and third party bookings such as bookings.com. I am proficient in NewBook and confident I could learn RMS quickly

·        Helping with cleaning, restaurant, and bar duties when necessary

·        Assisting guests with all aspects of the park and area

·        Improving marketing by updating road signs, brochures, and other advertisement

Head Vet Assistant and Receptionist                                March 2012-March 2013                                                                            WV Veterinary Hospital, W. Vancouver, BC

WV Veterinary Hospital, West Van, BC