Courtney Sheldon

Courtney Sheldon 301-212 Lonsdale Ave. North Vancouver-/--PERSONAL SUMMARY Motivated efficient & reliable self -driven professional with a strong desire to learn. Outstanding customer service skills; diplomatic and patient with all types of people at all levels. Proficient in Microsoft Word, Excel, Powerpoint, and Outlook. Highly organized with great attention to detail, excellent inter-personal, phone and digital communication skills. WORK EXPERIENCE Employment Assistance Worker May 2019-Present Ministry of Social Development and Poverty Reduction, Vancouver, BC • Determine eligibility and deliver modern, consistent, accessible, and secure income and disability assistance to British Columbians. • Conduct interviews with clients who maybe in crisis and/or have mental, physical, or emotional barriers to communication. • Complete and update electronic files, identifying the impact of client social circumstances on their ability to achieve employment. • Make decisions according to delegated legislative authority regarding the application for and ongoing support of income or disability assistance. Office Manager March 2017-March 2021 Village Physiotherapy, North Vancouver, BC • Bank reconciliation, accounts receivable, paying bills and completing all aspects of accounting for the business • Scheduling and hiring of new physiotherapists, massage therapists and front desk staff • Daily deposit reports, settling of daily transactions and bank deposits • Dealing with and billing WCB, ICBC, extended medical, RCMP, and veterens affairs Volunteer Feb 2017-Present Street Saviors, Vancouver, BC • Liaising with RCMP, EMT’s and other resources on the downtown east side, such as the medical mobile unit, the overdose response team, and the ministry window • Handing out sandwiches, water, snacks, socks, and other essentials to those in need • Helping those who would like to get into a shelter or detox program • Responding to overdoses and other medical emergencies Office Manager Aug 2016-March2017 Village Physiotherapy, North Van, BC • Answering phones and emails and booking appointments for patients depending on their needs and injuries as well as scheduling practitioners using the booking system Jane • General day to day running of the office, including assisting physio therapists, patients and providers with any questions or concerns that may arise • Intake of new clients and communicating with current patient’s doctors, radiologists, surgeons and insurers as needed • Training existing staff on new procedures as well as training new staff Assistant Manager Sept 2015-March 2016 Lake Maraboon Holiday Village, Emerald, Qld, Australia • Answering phone and email enquiries, as well as taking bookings via phone, email, and third party bookings such as bookings.com. I am proficient in NewBook and confident I could learn RMS quickly • Helping with cleaning, restaurant, and bar duties when necessary • Assisting guests with all aspects of the park and area • Improving marketing by updating road signs, brochures, and other advertisement Co-Manager May 2013-Sept 2015 Moosehead Lodge, Tanjil Bren, Vic, Australia • Showing and orientating guests with their self-contained solar powered lodge and being available to help with any queries that may arise during their stay • Cleaning lodges after check out as well as before check in • Doing paperwork, including petty cash and booking spread sheets, and maintaining our Facebook page • General maintenance of the 4 lodges and the property they are on Head Vet Assistant and Receptionist March 2012-March 2013 WV Veterinary Hospital, W. Vancouver, BC WV Veterinary Hospital, West Van, BC • Answering phones, booking appointments and providing clients with general information • First point of contact at clinic; presentable, organized, and friendly • Opening and closing, responsible for making sure all patients are comfortable, properly medicated, clean, and any IV medication is full and flowing • Training new nurses and receptionists, making new training procedures, creating and updating monthly general information board for clients Veterinary Assistant March 2009-March 2011 Capilano Pet Hospital, North Van, BC • Care of boarding cats, feeding, cleaning and medicating • Restraining for blood collection, x-ray, as well as other various veterinary procedures • • Responsible for inventory, storage, and maintenance of vaccinations, including Rabies and Lyme Patient care, walking, feeding, grooming, monitoring anaesthetic, and assisting in rehabilitation Youth Counsellor Sept 2006-March 2011 PEAK House, Vancouver, BC • Responsible for youth ages 13 to 18 twenty four hours a day at PEAK House and while on outings • One on One ‘Check Ins’, updates with youth, and lifeskills classes • Dispensing, inventory, and ordering of youths medication • Daily shift change and record taking Women’s Counsellor Feb 2007-Sept 2008 The Salvation Army, Vancouver, BC • Assisting women from Vancouver’s East Side with lifeskills and information on surrounding services • Responsible for a dorm of up to 30 women, each residing for a maximum of 30 days • Accessing available resources for different clients in individual situations • Daily intake of new and returning clients Assistant Manager Oct 2004-Sept 2007 North Shore Liquor Shops, North Vancouver, BC • Ordering stock and dealing with distribution companies • Merchandising, setting up promotional displays, and public relations with company reps • Cash handling, reconciliation, key and safe key holder • Inventory, scheduling, and general store duties EDUCATION and CERTIFICATES Naloxone Training Responsible Service Alcohol WHMIS Certification Veterinary Office and Animal Care Program Drug and Alcohol Counsellor Serving It Right and Food Safe High School Diploma Mobile Medical Unit- Douglas College- CDI College- Argyle Secondary School 2002