Cristiana Maggiolini

Cristiana Maggiolini English / French / German to Italian and Italian to English, Italian translator, proofreader, post-editor Italian social media evaluator, call center agent and customer service support representative Specializations: medical / healthcare, tourism, hospitality, real estate, commercial, e-commerce, childhood literature, real estate, documents and users manuals translations. AREAS OF EXPERTISE: Translation Proofreading Transcription Terminology Subtitling Multi Lingual Customer service virtual online assistant / tour operator and tourism offices PERSONAL SUMMARY: A multi-skilled, reliable, talented translato and customer service virtual assistant with proven ability to focus on clients needs and expectations. A quick learner who can absorb new ideas & can communicate clearly & effectively with people from all professional backgrounds. Able to offer an accurate and precise service, respecting the client's needs and time deadline. PROJECTS OF SIGNIFICANCE: 2007 – present Websites interfaces and users manuals translations from English to Italian language. Hotel tourists guides and website translation from English and German to Italian language. Irish bed & breakfast website translation from English to Italian language. USA activated carbon company website translation from English to Italian language. Led lightings products user manual translation from French to Italian language. Cosmetic manufacturer company website translation from English to Italian language Birth certificates, citizenship acts, resumes and CV translation from English, French,German to Italian language and from Italian to English language. Austrian e-commerce website products description translation from German to Italian language. Articles related to home and garden furniture, sports, children toys. Ski articles and children wood playhouses advertising brochures translation from German to Italian language. Healthcare and aesthetic medical devices brochures translation from English and French to Italian language Solar panels market research pamphlet translation from English to Italian language. Children literature novels and short stories translation from English to Italian language. Translation of the first three volumes of the young girls series “Julia Jones, the teenage years”, “My Dragon is scared, 12 stories to solve problems” and “A Christmas Carol … Slimed”. Chemical symbiotic process document translation from English to Italian language. Website search engines devices crowdsourcing project for Australian company in Italian language. Audio transcription projects; language combinations: Italian – Italian, English – English, English – Italian, French – Italian. Proofreading and editing of company websites translations from English, French, German to Italian language. Translation of Italian travel agency website, dealing with description of cities, landscapes, history and culture of the Sicilian land. Translation from English to Italian – French – German language. Afro-American ex-slaves gospel songs and interviews from their native language to Italian Subtitling of short movies / videos and documentaries from English to Italian language Translation of an online video game for an European East games producer company. Translation from English to Italian language. Translation of children video online game “Tiny Miners” from English to Italian language. Translation and proofreading of projects related to real estates and luxury hotels and houses sales located in the UK and related brochures. Translation from English to Italian language and proofreading in Italian language. Subtitles of short films, documentaries; online video games translations and subtitles. Crowdsourcing and Google search engines projects in English and Italian language for Appen Company. Translation of English and French subtitles into Italian of short advertising videos and short movies. Social Media Evaluator of social media Feeds Ads in English Language for Appen Butler Hill Company (Australia) Amazon post-editing website product descriptions Virtual Customer service online representative for European German company associated with an European supermarket chain (supporting clients in their queries and issues about purchase of their products and responding them by mail ot phone; fulfilling their tickets, monitoring of their sales shipments, refund processes, issues). Virtual Customer service assistant for an international start-up dealing with petsitting network (supporting clients and petsitters in their inquiries or issues with platforms; answering incoming mails dealing with refund requests, clients requests and other general issues on Zendesk software; managing the company Facebook page posting and validating videos; managing the Italian market platform and cooperating with collegues worldwide through Slack chat channels). Tour operator and maritime agency customer service assistant; booking and reservation office. Customer service online agents for an European online platform dealing with petsittig network (management of client’s booking queries, refund processes and issues; management of Italian market Facebook pages and posts) WORK EXPERIENCE: 2007 – Present FULL TIME FREELANCE TRANSLATOR / PROOFREADER / TRANSCRIPTIONIST for Italian and international translation agencies and international direct clients. Working freelance for translation agencies and direct private clients providing translation, proofreading, and transcription services where needed. Among services offered converting documents and articles from one language to a target language ensuring that the finished converted documents convey the intended message as clearly as possible. 2007 – 2012 IN-HOUSE TRANSLATOR, PROOFREADER, INTERPRETER and FOREIGN SALES ASSISTANT in an Italian luxury hand-made paper shopping bags. Management of international clients and suppliers purchase orders. Call center inbound agent, Interpreter and language assistant in the cooperation and company relationship with the Chinese company branch settled in Shangai. Translation and proofreading of the company website and of international sales documents (contracts, products descriptions, terms of payment and transports documents). 2004 – 2007 INBOUND CALL CENTER AGENT AND BUSINESS SUPPORT COORDINATOR IN THE ITALIAN MARKET FOR HERTZ car rental company in Dublin (Ireland) Planning and management of luxury long term car rental; inbound call center agent dealing with customers queries about their rental contracts terms and problems; UK and USA tour operator car rentals booking management call center agent. 2003 – 2007 TEACHER OF ITALIAN / ENGLISH LANGUAGE and LITERATURE IN PRIVATE LANGUAGE INSTITUTES IN DUBLIN (IRELAND). Teacher of Italian and English, language and literature to adults and students. ACADEMIC QUALIFICATIONS: 1996 – 2003 BA Foreign Modern Languages and Literatures. UNIVERSITY OF LETTERS AND LANGUAGES OF MACERATA (ITALY) Degree in Anglo-American Negro Language and Literature's translation; study of the translation of Afro-american audio and written dialects slavery accounts into standard Us English language. Mark: 110 / 110 with first class honour 1999 Certificate in Intensive English language course EMERALD INSTITUTE – DUBLIN (IRELAND) 1994 Cerificate in written and spoken English for speakers of other languages TRINITY COLLEGE – LONDON (UK) 1991 – 1995 International Modern Languages and Literatures Diploma. HIGH SCHOOL OF MODERN FOREIGN LANGUAGES OF ANCONA (ITALY) Mark: 58 / 60 KEY SKILLS AND COMPETENCIES: Highly skilled in Word, Excel, Power Point, Adobe, Internet (Windows and Mac) and Microsoft Outlook. Excellent use of translation software tools: SDL TRADOS 2014, AHD SUBTITLER SOFTWARE. Excellent Italian speaking and writing skills. Precision and determination in carrying out the the job and project's aims and procedures. Able to work on tight deadlines. Capability and attitude in working in team. Able to fluently speak and read French, German and English. Flexible in the ability to adapt to challenges when they arise remaining at the same time aware of the professional role and duties. CONTACT INFORMATION VAT ID: IT- T:- E:-PROZ PROFILE LINK: http://www.proz.com/profile/- SKYPE ID: cricrina76 TIME ZONE: GMT +01:00