CRISTINA CAMINO
A R T S
CONTACT--m
Vinzons, Camarines Norte
A N D
S C I E N C E S
G R A D U A T E
PROFESSIONAL PROFILE
Experienced customer service representative and virtual
assistant with 5 years background handling customer servicerelated tasks either by phone or chat for different companies
in the US and Canada. Virtually assisted a PR and digital
marketing agency in the UK in outreach, research, and lead
generation. Strong community and social services professional
with a Bachelor of Arts - BA focused in English Language.
EDUCATION
SKILLS
Teamwork
Time
Management
Leadership
Multitasking
BACHELOR OR ARTS IN ENGLISH LANGUAGE
Camarines Norte State College , 2019
Major in English Language
WORK EXPERIENCES
Virtual Assistant at CYMP October, 2021 to Present
Customer Service Support for an E-Commerce
Virtually assisted e-commerce business in the US that
Verbal & Written
communication
sells products on Amazon and Shopify
Detail-oriented, efficient,
and organized
(inbound and outbound calls) and by chat and email
Handled customer service-related tasks over the phone
using Zendesk
Reached out to UPS and USPS to track packages over
Seminars and Training
Attended
Seminar Workshop in
Journalism (February 23,
2018)
the phone
Create replacements and process refunds for customers
Create free orders for influencers
Monitor unfulfilled orders
Communicate with team members using Slack
Email Support For a Logistics Company
LANGUAGE
Track and trace parcels
English
details using Fresh desk
Filipino
Respond to customer’s emails and provide the delivery
Create a list of high-priority and escalated tickets in
Excel to be able to fix customer’s concerns as early as
possible
Communicate with team members using Slack, MS
Office Teams, and Skype
ESL TEACHER | 51talk - February 2021 - August 2021
Taught English to Chinese young learners
QUANTRICS PH - August 2019 to March 2020
Acted as a front-line agent for a telecommunications company in Canada and answered products
and services-related queries from customers
Virtual Office Assistant | Filgenix Virtual Solutions
Position, Accounts Handled, and Tasks:
OUTREACH SPECIALIST ( February 2018 to May 2019)
Responsibilities:
Worked as an outreach specialist for a PR and Digital Marketing Agency
Handled executive assistant’s tasks such as monitoring and updating social media accounts
(e.g. LinkedIn, Twitter, YouTube) and keeping track of outgoing and incoming emails.
Executed lead generation and research tasks using Google search, and different websites to
obtain the contact information of target clients and build a database in Excel
Outreached to leads and pitched client’s digital marketing services by email using Gmail,
HubSpot, Telegram, and LinkedIn
Monitor replies from prospective clients
Sending out follow-ups to those leads that did not respond to the initial email
Setting up appointments with prospective clients using Google Calendar
Keeping a record of important documents related to the task assigned by the client using MS
Office like Excel and Document.
Sending out daily reports to the client
Monitor working hours using Hub staff and Upwork time trackers
Communicate with team members using Skype, Telegram, and Slack
COLD CALLER/CUSTOMER SUPPORT (June 2017 to January 2018)
Responsibilities:
Reached out to leads over the phone to offer products/services
Answered products and services related queries from customers (customers' service-related
tasks either over the phone, email, or chat)
CONCENTRIX DAKSH SERVICES - December 2015 to May 2016
Acted as a front-line agent in a retail company in Canada and answered products and servicesrelated queries from customers
Place orders over the phone for the customer
Modify existing orders
Track and trace parcels
Create replacements and process refunds
Upsell and pitch products
Customer Service Representative
(January 2013 to February 2014 and from April to May 2014 - Seasonal Account)
Place orders over the phone for the customer for a Flower Shop in the USA
Track and trace packages
Upsell and pitch products
TOOLS
GSuite, Google Drive, MS Office like Excel, Word, Powerpoint, etc.
Hubstaff, Trello, MailChimp, Meltwater, Hubspot
Zoom, Skype, Slack, MS Office Teams, Telegram, Zendesk
Freshdesk, Google Calendar, Dropbox, and Shopify
