Dae Ann Prepuse

Dae Ann B. Prepuse 10 Marigold St. Dona Manuela Subdivision, Las Pinas City- /--Career Objective My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.       Skills Knowledgeable of Windows OS and Microsoft Office Can do work on pressure Can do multi-tasking job Able to prioritize tasks and workloads in order of importance Delivering results/reports with deadlines Flexible to do other field of work Professional Experience Bayan Telecommucations, Inc., Quezon City August 2006 – February 2016 Unit Head, Bayan Telecollection Department, Customer Care Division (August 2012 – February 2016)  Consolidate the database for call-out  Manage the distribution of database for call-out  Prepare reports of all the call-out results  Supervised telecollection and retention/loyalty call-out activities  Achieved targets given and contributed in minimizing services to churn  Generate and implement team work schedule, line-balancing techniques and “walking the floor” to utilized manpower  Handled escalated calls, documents and concerns that were needed immediate resolutions  Involved in company’s sales activities like referring new accounts and joining field sales campaign  Involved in department’s recruitment, selection and hiring process  In-charged in coordination of agent’s employment to their agencies  Facilitated trainings as a trainer’s reliever if there’s no available trainers OIC – TL, Customer Support for Data and IP Services, Customer Care Division (January 2012 – July 2012)  Started to handle a team  Directed to do task of a shift manager  Supervised and managed the floor operation to achieve the answer level agreement Senior Officer – Internet Support Services Offline, Customer Care Division (January 2010 – December 2011)  Handled and guided all agents concerns and inquiries  Expedited email escalations from online agents to the concerned groups  Supervised and controlled the floor – call handling and break schedules  Acted as an Officer-in-charge if delegated by TLs  Handled FCB (For Callback) bucket for 2nd level of isolations Technical Support Representative, Customer Support for Data and IP Services, Customer Care Division – (August 2006 – December 2009)  Provided effective technical support and customer service for Bayan customers  Generated fault ticket reported by customers and processed service orders for all after sales request Lamco International, Ortigas, Pasig City Credit and Collection Staff –June 2005 – August 2006  Recorded collection entries (Matured, Dated, PDC)  Prepared monthly reports of collections On-the-Job Training: Bayan Telecommunications, Inc. IT Division, March – April 2004  Assembled computers and installed office software / application to new business units  Deployed the units to different branches of Bayan within Metro Manila Education Polytechnic University of the Philippines Bachelor of Science in Information Technology, May 2005 Juan Sumulong Memorial Jr. College March 2001 San Juan Elementary School March 1997 Personal Information Date of Birth: December 28, 1984 Civil Status: Married Age: 33 years old Religion: Catholic Character Reference Josefina A. Reyes Account Manager / Customer Frontline Solutions, Inc. /- Loida G. Martinez HR Business Partner Integrator IT & Technical Groups / Globe Telecoms, Inc. /-