Danell May Catacutan

I am a highly motivated and experienced professional with a passion for delivering exceptional customer service and driving business success. With a diverse background in various roles, I bring a unique blend of skills that set me apart in the freelance market.

As a Customer Service Representative for over 7 years, I honed my interpersonal and communication skills, consistently exceeding customer expectations and maintaining high customer satisfaction levels. My ability to handle complex inquiries and resolve issues efficiently has been instrumental in building strong relationships with clients.

In my subsequent role as a Team Leader, I successfully led a team of 20 individuals, fostering a collaborative environment and optimizing team performance. I consistently met or exceeded key performance indicators, demonstrating my strong leadership and organizational skills.

As a Trainer, I had the opportunity to share my expertise and facilitate the growth of new team members. I developed comprehensive training programs that equipped individuals with the knowledge and skills required to excel in their roles.

In addition to my customer service and leadership background, I have also gained valuable experience as an Amazon Product Researcher. During my five-month tenure, I conducted extensive market research, identified profitable product opportunities, and contributed to successful product launches.

Furthermore, I have hands-on experience as a Sales Representative, where I consistently met and exceeded sales targets. My persuasive communication style and ability to build rapport with clients have proven instrumental in driving revenue growth.

By leveraging my strong interpersonal skills, attention to detail, and ability to adapt quickly, I am confident in my ability to deliver exceptional results in any project I undertake.

If you're looking for a dedicated and results-driven professional to add value to your team, I would love to discuss how I can contribute to your success.