Danell May Catacutan

DAÑELL MAY CATACUTAN V I R T U A L A S S I S T A N T PROFESSIONAL PROFILE CONTACT --https://www.facebook.com/ iamekeena123 iamekeena EXPERTISE Order Processing Email Management Chat Support Problem Solving Phone Support Communication Skills Time Management Ability to lead Empathetic EXPERIENCES Customer Service Representative (2016 - 2018) Answering inbound calls, live chat, and emails for both Sales & Service Team Leader (2018 - 2020) Managed a team who's taking inbound calls, live chats, and emails Coached agents to help them improve their KPIs such as handling time, empathy statements, communication skills & conversion. Amazon Retail Trainer (2020 - 2021) Tasked to train agents on how to answer inbound calls, live chats & emails for Amazon Retail Sales Account Trainer (2021 - 2022) Tasked to train agents on how to take inbound calls for Sales account Trained them on how to appropriately respond to Chat & Email inquiry Amazon Product Researcher (September 2021 - January 2023) Tasked to search for profitable products using various tools like Keepa and Revseller. Sales Representative (August 2022 - February 2023) Making Outbound calls, answering inbound calls, live chat, SMS, and emails. Making sure every conversation will be converted into a sale. An independent and self-motivated virtual assistant with 6 years experience in sales, customer service, record keeping and various personal assistant task. Confident and energetic customer service representative and passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention. EDUCATION Bachelor of Science in Accountancy University of Mindanao (2012 - 2013) TRAININGS | WORKSHOP Amazon In-depth (ProVA) Social Media Manager In-depth (ProVA) CERTIFICATES