Daneva Joy Magallanes

ABOUT ME I bring over a decade of experience in customer service and leadership roles, excelling in handling billing inquiries, sales, and providing multichannel assistance. With strong leadership skills, I guide teams to success, make sound decisions, and foster collaboration. My ability to inspire and motivate has been key in achieving organizational goals. Skilled in problem-solving and multitasking, I am committed to ensuring customer satisfaction. Now, I seek a challenging role to leverage my skills and experience effectively. WORK EXPERIENCE Oct. 2023 - Dec. 2023 PlanetArt l Calabasas, CA USA DANEVA JOY MAGALLANES Customer Care Expert --Babak, IGACOS, Davao del Norte, Philippines 8119 EXPERTISE Communication skills Empathy Problem-solving abilities Decision-making skills Conflict resolution skills Team building skills Adaptability Time management Coaching and mentoring abilities Delegation skills REFERENCES Neil Rollon Qudos (Blink) / Founder Phone: - Email :- Ruby Latiada VXI / Team Leader Phone: Email : -- Seasonal Customer Care Associate Serve as the primary point of contact for external customers through phone, chat, and email channels. Maintain the quality of all orders, meticulously checking photo placement and ensuring correct spelling and grammar. Demonstrate unwavering commitment to achieving 100% customer satisfaction. Assist customers regarding product inquiries, pricing, order processing, website/app navigation, shipping inquiries, and other types of contact. Jan. 2022 - Oct. 2023 Blink Rides | Long Island, NY USA Corporate Relations & Operations Book rides in advance and coordinate with drivers to ensure availability matches scheduled trips. Develop strategies to attract more riders by contacting hotels and promoting our transportation services for their guests. Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase account associate performance. Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. Monitors the performance of staff members according to established standards. Jan 2021 - Jan. 2022 Silverline Funding | Rockville Centre, NY USA Contract Coordinator Identify parties involved in contracts, including legal names, addresses, and relevant identification or registration details. Outline payment terms, specifying amount, currency, schedule, penalties, late payment provisions, preferred payment methods, and applicable taxes or fees. Jan. 2018 - Apr. 2020 GoGoGrandparent | San Francisco, CA USA Service Dispatcher Assist callers by taking ride requests over the phone. Coordinate transportation solutions for older adults who are not tech-savvy. Arrange rides with qualified drivers from partner ridesharing companies. Jun. 2014 - Mar. 2017 Accenture Cebu | Lahug IT Park, Cebu City, Philippines Customer Service Support Specialist Oct. 2013 - May. 2014 Convergys | Lahug IT Park, Cebu City, Philippines Customer Service Support Specialist May 2012 - Mar. 2013 VXI -Davao | Robinson Cybergate, Davao City, Philippines Billing & Sales Representative