Danielle Erika Yap

DANIELLE ERIKA YAP Address: Paco, Botolan, Zambales Mobile:- Email:-Skype ID:- Journalism graduate with customer service experience. Seeking career growth through maximizing administrative skills.Passionate, committed and determined to succeed. PROFESSIONAL EXPERIENCE July 2015- Present KANTAR MEDIA PHILIPPINES Freelance Transcriber/ Note-taker  Transcribing and Note taking for consumer research interviews DIRECT CLIENT (AUSTRALIAN BASED) September 2016 - May 2017 Freelance General Virtual Assistant  Data mining - research job openings for client and schedule interview.  Lead generation - researching and qualifying leads for company’s marketing  Turn PDF files to Word documents  Create documents such as questionnaires and GTE statements from brief information provided by client.  Proofread statements from client Tools with Expertise:  Client's software for attendance - Web-based Information System  Skype and Google Hangouts - applications used to communicate with client and colleagues  Trello - used to monitor tasks provided by the client  Toggle - application used to time project based tasks  Dropbox - software used to send and receive files to be worked on.  Google sheets - application used to receive the list of organization and leads.  Phone Power - soft phone used for outbound calling  Microsoft office - tool used to create and edit files for the client TPG ORCHID CYBERTECH SERVICES INCORPORATED March 2014- August 2016 Inbound Sales Representative  Greet customers and take note of their concern  Gauge customer’s need to recommend the best product available  Enter customer’s details on the system to process order  Send email for special requests  Manage calendar for call backs and possible follow ups  Take note of important details  Transcribe important parts of conversation for detailed reference  Create end of the day report CONVERGYS PHILIPPINES 2014 Inbound Sales Representative EDUCATION UNIVERISTY OF STO. TOMAS AB Journalism, April 2013 July 2013-February