Danieve Rose T. Escano
Block 2 Lot 8 San Sebastian T. Adelina Homes,
Lipa City, Batangas- -
Personal Particulars
Age: 38 years old
Date of Birth: 29 Oct 1978
Nationality: Philippines
Gender: Female
Driver's License No.:-
Qualification
Qualification: Bachelor's/College Degree
Field of Study: Computer Science/Information Technology
Major: Bachelor of Science
Institute/University: AMA Computer College, Philippines
Graduation Date: 2000
Employment History
Company Name: Upwork
Employer: TRIANGL – Customer Support for Live Chat and E-mail LEVEL I
Duration: March 2014 – July 2016
Employer: Banish - Customer service rep for beauty product company
Duration: July 2015 - August 2015
Employer: Stefan Ritcher - VA Needed to help me with emails and customer support
Duration: February 2014 - April 2014
Employer: Lookbook Store - Customer Service Associate
Duration: February 2012 - Mar 2013
Employer: Techorbits - Full Time Customer Service Associate Needed
Duration: December 2011 - February 2012
Company Name: Teletech BPO Lipa
Position Title: Customer Care – Telstra
Duration: May 2012 – January 2013
Position Level: 1-4 Years Experienced Employee
Specialization: Customer Support Representative
Monthly Salary: PHP 16000
Work Description:
-Answers telephone inquiry regarding prepaid mobile phones credits, technical issues, refunds, recharges, prepaid offers and promotions.
-Coordinate with other department for resolution
Company Name: Teletech BPO Lipa
Position Title: Technical Support Representative - Level 2 – VERIZON Online
Duration (April 2009 – September 2010)
Position Level: 1-4 Years Experienced Employee
Specialization: Technical & Helpdesk Support
Monthly Salary: PHP 16000
Work Description:
-Responsible for providing technical support such as Home Networking issues, DSL issues, software issues,
e-mail issues, login issues and passwords, antivirus program issues.
-Provide support for Windows operating systems for internet set up
-Set up home networks up to five computers.
-Assist customers regarding order status request and activation date.
-Provides speed test results.
-Educate customers regarding wireless connection, computer specifications and internet security
information.
-Coordinate with central office regarding field technicians schedule.
-Coordinate with other Verizon department for other issues.
Position Title: Customer Service / Sales Associate – Hewlett Packard
Duration: (January 2008 - April 2009)
Position Level: 1-4 Years Experienced Employee
Specialization: Business Development / Customer Service
Industry: Call Center / IT-Enabled Services / BPO
Monthly Salary: PHP 13500
Work Description:
-Answers telephone inquiry regarding order status, sales, warranty issues and catalogue request.
-Sell up-to-date software and hardware for product compatibility using HP’s website and e-mail marketing.
-Meet monthly target and create sales report.
-Resolve issues for all inquiries and provide passive technical support
-Coordinate with other department for resolution
Company Name: Citigroup Business Process Solutions
Position Title: Loan Verification Officer
Position Level: 1-4 Years Experienced Employee
Specialization: Banking/Financial Services
Industry: Banking / Financial Services
Duration: March 2007 - Oct 2007
Monthly Salary: PHP 12000
Work Description:
-Loan processor and approver for cash loans.
-Phone verification - verify declared information in line with the specific program
-Schedule ocular inspection for further investigation.
-Identify fraudulent documents from applicants.
-Submit approved applications for further processing.
Company Name: Ambergris Solutions Inc.-DELL
Position Title: CIA-Customer Interaction Agent / Tech. Support
Position Level: 1-4 Years Experienced Employee
Specialization: Customer Service
Industry: Call Center / IT-Enabled Services / BPO
Duration: March 2004 - Jan 2007
Monthly Salary: PHP 16000
Work Description:
-Answers telephone inquiry regarding order status, sales, warranty issues and catalogue request.
-Processed cancellation, refunds, order exchange, rebates and compensations.
-Tract fraudulent customers.
-Resolve issues for all inquiries and provide passive technical support
-Request escalations if needed.
-Coordinate with other department for resolution.
-Conduct a call back or follow-up call to make sure problem was resolved or if requested.
Company Name: KRAFT Philipppines
Position Title: Trade Marketing Staff
Position Level: 1-4 Years Experienced Employee
Specialization: Marketing/Business Development
Industry: Consumer Products / FMCG
Duration: Dec 2002 - Nov 2003
Monthly Salary: PHP 13000
Work Description:
-Assist director in conceptualizing promotional events.
-Coordinate with marketing agencies regarding event and promotions.
-Processes credit memos for budget approval.
-Monitor approved budget for an even and promos for every consumer products for acquisition.
-Create accrual reports and memos.
-Attend specific event for supervision.
-Assist and coordinate with brand managers regarding promotion acquisition to achieve sales quota.
Company Name: TOSHIBA Corporation
Position Title: Document Controller
Position Level: 1-4 Years Experienced Employee
Specialization: Clerical/Administrative Support
Industry: Construction / Building / Engineering
Duration: May 2001 - Oct 2002
Monthly Salary: PHP 9000
Work Description:
-Controls the progress of incoming and out-going documents from the Contractor and Subcontractors.
-Manages the filing system of documented proposals and designs to utilize and to act as reference for the
existing project.
-Create database for document's classification to oversee the status of the proposed engineer's plan/design.
-Construct feasible letters established by edict of the installation manager and chief engineer as a
requirement for the approval of designs and proposals.
-Create technical written reports for Japanese engineers.
Skills
Computer applications literacy – Zendesk, Shopify, Zoho, Live Chat, Google docs, Google drive, Skype, Hang outs, Windows Server, networking, software / hardware installation, HTML, Boolean method (for internet research), Microsoft Office 2003 - 2010 (word, excel, power point, access), data base and web management, e-mail configuration and set up, e-marketing, social-media networking, Adobe Acrobat, social networking,
English communication skills – oral and written
Customer Service, Technical Support, Social Media Management, Business Development, Sales and Marketing, Public Relations
Typing skills – 40- 45 w
Character References
Name: Kate Guzman-Enriquez
Relationship: former Manager
Position: Senior Manager
Contact phone number:-
Company: TRIANGL Ltd.
Name: Lanie Dela Cruz
Relationship: former colleague
Position: Customer Service Agent
Contact phone number:-
Company: TRIANGL Ltd.
