Darlene Mae Malolos

Need a hand with your business? Let me help you!

I have 6 years of experience in the e-commerce and travel industries, where I learned and developed my skills to become a great virtual assistant. I have completed numerous successful projects involving customer service support, graphic design, web research, landing page designer/builder, data entry, social media management, travel management, administrative support, calendar management, and email marketing..

In my 7 years of experience offline and online, I've been doing administrative and virtual assistant tasks to help my clients' businesses become more profitable and productive.

I also worked at a call center company for more than 2 years as an assistant team leader and customer service support.  

Highlights of my experience include:

• Product Listing/Setup
• Landing Page Builder/Design (Pagefly, Gempages, Wix, Zipify, Ecomsolid, Kajabi)
• Building eCommerce store/website using Shopify
• Process orders on our Shopify Ecommerce Store (using Dropified and Oberlo App)
• Track missing orders and take appropriate action where required 
• Respond to Customer Inquiries via email, zendesk, freshdesk and Facebook messenger 
• Email Marketing (Klaviyo and Mail Chimp)
• Effectively handle customer concerns ensuring the highest level of service and customer satisfaction
• Communicating consistently via phone, email, and Skype, ensuring reliable ongoing contact throughout the day.
• Basic HTML/CSS
• Graphic designing (Adobe Photoshop and Canva)
• Basic Video editing
• Basic Facebook Ads
• Marketing: Direct email campaigns.
• Travel Planning: Individual or Group Travel including the provision of detailed itineraries
• File Management (organizing files using Dropbox etc.)
• Creating basic reports (reports on weekly tasks, sales)
• Preparing Slideshows (PowerPoint Presentations)
• Web research/Data Entry
• Creating Email Templates for promotion, campaign etc purposes
• Email and Phone Handling
• Click funnels and Zapier
• Organizing (Trello)

Best Regards,

Darlene Mae Malolos