Darren van Greunen

Hello,

I am Darren and I would be very excited to work along with you on your project. I have worked for various clients in USA/UK/AU/ZA - so I can work any time zone.

Once I know the mission - consider it mission accomplished!

I am friendly, positive, motivated, disciplined and driven to achieve the best results on any project I work on.

Hire me if you want your work done with professional efficiency, accuracy and optimum success rate always meeting set targets. 

I am Multi-Skilled in Leadership, Supervision, Technical Customer Support, Cold Calling and Appointment Setting and various other Administrative, Financial and IT/Software skills as well.

I am Highly skilled Levelling Up Customer Support Teams with proven Success. 

Passionate at what I do, and I put my heart into all projects striving to provide Top Skilled Professional Service to my Clients.

 I am very effective at influential communication, verbally and written. I achieved top 10% in the Upwork English test! Proficient at communicating via Skype, Google Hangouts and Slack.

I learn very quick and I have an eagle eye to spot trends and irregularities as well as conceptualising innovative and effective solutions. 

Top Projects:

»Technical Team Lead - Outlook Mobile Android Technical Customer Support

Key Achievement:

• Levelled Up Team performance over a period of 3 months from a very low Customer Satisfaction Rating [CSAT] of +150 to +170 overall Team performance.
• Improved Agent Customer Acceptance Rating from +4 to +6.5 by effective training, video conferencing and personal Agent Support Ticket Audits.

»Brand Ambassador | Lead Appointment Setting - Valorcorp [USA]

Key Achievement:

• As the Lead Caller, I successfully cold called and set up Meet Appointments for the Valorcorp President and Ministers of Energy for major Power Producing Countries in Europe and the USA to facilitate the validation and implementation process of a new high power energy producing invention.
• I successfully worked the pipeline promoting Valorcorp resulting in appointments to collaborate with Top Public Celebrity Brands like Grant Cordone and Prince EA. 

»Lead Cold Caller | Appointment Setting - LJM Insurance [USA]

Key Achievement:

• Praised by the MD as his Top Agent hired. This is the feedback: "Darren, is an outstanding worker, very detail oriented and strives to achieve all goals. I highly recommend him. LJM Insurance Date Posted 08 August 2016."
• As lead cold caller and appointment setter for LJM Insurance, pitching Medicare Gap Cover to retiring folks - I was able to meet and exceed hot lead appointments which resulted in me receiving weekly bonuses.

Proven expertise in the following technologies/platforms/skills: [+15 years]:

• Team Leadership
• Team Supervision & Mentoring
• Agent Coaching & Training
• CSAT Management
• Shift & Leave scheduling
• Video conferencing
• Ticket Audit reviews
• Managing Agent CSAT Ratings
• Training & Coaching Agents 
• Call Campaigns US/UK/AU/ZA
• Appointment setting
• Telephonic/Chat/Emails Support
• Ticket Handling with Helpshift SDK 
• Testing, Fault Reproductions/Reporting and Technical Solutions for Outlook Mobile App

»Data Capturing/Analytics [+10 yrs Experience]:

• Fuel procurement
• Sales and invoicing 
• MS Excel Data capture & analytics 
• Fleet consumption stats and analytics
• Driver performance Management

»IT/Communication/Media/Software Platforms:

• Helpshift SDK
• Android App
• Microsoft Outlook E-Mail (Web/DT/Mobile)
• Atlassian
• Skilled with Sales Dialer.com Call Dialer
• MS Excel Advanced/MS Word/MS Powerpoint
• Skype
• SLACK
• JIRA
• Sharepoint
• Twitter
• Instagram
• Google Hangout
• LinkedIn
• Facebook
• Hunter
• Accpac
• Powertrack
• C-Track

I would love to work with you on your project and use the opportunity to apply my wealth of experience and skills and I always enjoy opportunities to learn new things adding to my career skills.

Thank you and I look forward to hooking up on a call to discuss my new mission.