Darren van Greunen

Darren van Greunen Manager & Team Leader / Freelancer Highly Energetic, Dynamic Professional Manager with over 20 years career experience. Expert experience at Team Leadership and Effective Communications, People Relations and Staff Development and Administrative Supervision. Highly skilled with Financial, IT and Technical challenges with over 20 years wealth of Industry Knowledge and Experience. Personal Info 111 Vredekloof Square Brackenfell Cape town-- Desires a challenging role as a Manager where exceptional 20 years of career skills and expertise can be leveraged to achieve set targets and to highly motivate the most valued resources, the Team players. Skilled Mentor and Mediator who excels at tapping into people skills and motivating people to realise their potentials to bring value and to collectively contribute to achieving all targets and complete all projects. Core Skills: January 22, 1972 • Leadership and Team building https://www.upwork.com/o/profiles/ • Results driven users/_~01389a42451f7d5cc7/ • Self Motivated https://www.instagram.com/skywalk • Sentry & Peoples Mastery Personality er.182 https://www.linkedin.com/in/darrenvan-greunen https://twitter.com/DGreunen Skills • Excellent Interpersonal Communication skills • Pragmatic Visionary and Solution Focused • Decision Maker • Delegator • Skilled Collaborator and Negotiator • Mediator and Diplomat • Proficient Managing multiple Tasks and Projects Managerial • Highly Proficient at Planning, Organizing and Directing Teams and Projects • Financial planning and oversight Excellent-Managed a National Call Centre successfully for 9 years. Recruited and trained all agents. The agents were hand picked and recruited by Imperial Tyco • Cost Reduction Strategist • Meticulous at Fiscal Detail and Accuracy • Strong Trend and Data Analytics skills • Company Regulatory compliance truck's National Call Centre as agents were of high quality standard due to my management style and leadership » Successfully Managed the Fuels Department for 9 years with best fuel consumptions and carbon footprint achieved in the Imperial Specialized Freight Tanker Division. Experience May 2016 - Freelancer Dec 2016 Upwork Global Inc. [US] Freelancing my Professional Skills on available Projects - Refer to my Upwork Profile. Team Leadership Top Projects: Top Rated-Successfully Lead a virtual team of freelancers working for Microsoft Outlook Mobile Support on Upwork for 1 Microsoft Outlook Mobile Support [Jan 2017 - Dec 2017] • Android T1 Technical Team Leader year. Leading the team of 7 agents to achieving from bottom ratings to Valorcorp [Oct 2016 - Dec 2017] becoming the top rated team with highest CSAT +170 and Agent scores • Cold Calling / Appointment Setting » Regal Assets Fortune 500 B2C » Ministers & Heads of Division of Dept of Energy - USA; Sweden; Denmark B2B » Branding Valorcorp with Top rated Radio Stations & Public Speaker Celebritys in USA 1 Financial Accumen Excellent-Worked with key Accounts Fleet Fuels & Tolls, Vodacom & MTN & Telkom Telemetry & Depot Fuel Stocks for over 15 years average account scale +R10 Million per month Sep 2006 - Fleet Fuels Key Accounts Manager Apr 2016 Imperial Specialized Freight ~ Javelin Trucking » Tanker Services F&C (Durban) Key Responsibilities & Achievements: Journey Management Supervisor [Sep 2006 - Jun 2007 : • Driver Safety and Fatigue management [Designed and Implemented and Conflict Management Managed new trip point to point driver time book which resulted in major Excellent-Attended In-House Courses. Was instrumental in the reconciliation process of a wage issue strike. Customer Service accidents being reduced from 4 to 1 or less per annum. The Duty Time Book was endorsed by the Dept of Labour] • AARTO policy and procedure implementation beginning phase • Satellite tracking & tacho chart analysis [Created and mounted a new Tacho Chart Access Board for quick access for BP, Shell & Sasol Audits and Incident Excellent-Managed a National Call centre for 9 years. Dealt with Customer queries and complaints at a top rated level. The Call Centre was nominated as the preferred Contracted Agency for the Company's Tier 1 Customers. Microsoft Excel reports {75 Trucks}] • Accident analysis • Driver duty time management [Conceptually designed a Champion Driver duty Time Management Excel Workbook which was Top rated by BP South Africa. Achieved clean audits by BP South Africa every year {+130 Drivers}] • Compliance of client specific journey safety requirements (Shell & BP) • Trained new employees to analyze / capture taco charts and capture Journey Management driver time schedules into Company Server Excel Database Advanced-Very good at formulas, creating functional spreadsheets and analysing Promoted to Fuels Key Account Manager [Jan 2007 - Apr 2016]: data and identifying trends. • Fleet & Depots Fuels & LPG Procurement in South Africa and Cross Border [+- Accpac R10 Million Account. Designed New Fuel Order books with a built in expiry date Advanced-Worked with Accpac at Imperial for the entire fuel, toll and stock & sales portfolio sales & reconciliations which results in zero stock loss of depot diesel stocks. Data Analytics from draw board to printers. The book was pollinised to other depots] • Stock Control of Diesel, Petrol & LPG stocks at 2 Depots. Processing Stock reconciliations on Accpac Accounting System. • Fleet Fuel & Toll Cost Savings Initiatives (+75 International 9800i Trucks) & Staff (+20 Staff Vehicles), Risk Management, Trend Analysis & Cost / Sales Reporting [1-Successfully Prosecuted 6 Drivers for Fuel & LPG Theft. 2-Reduced Fleet Consumption from 59 L/100 < 51 L/100] • Fleet Fuel Consumption Analysis and Driver Training [1-Designed and Excellent-Designed Advanced Excel Workbooks to assess Fleet Fuels, Tolls and Consumption data. Identifying best pricing by supplier and optimum fuel trip order issue to maximise fuel savings Advanced Excel Fuel Procurement Journal which enabled Reporting of daily/weekly/monthly/yearly Fuel Costs per Fleet/Supplier] • Key Accounts ABSA Fleet Debit Cards (Loaded 75 Trucks + 20 Cars + 30 Contractor Trucks onto ABSA Fleet FMS - Issue New cards to all Fleet which was reduced from 59L/100 to Annually - Cancellations [+- 1 Million Account. Designed and Implemented a 51L/100. Security and Handling Procedure for all Debit Cards resulting in less than 1% incidents of fraud] Trend Analysis • Sub Contractor - Fuel & Satellite Tracking - Sales & Invoicing [+-R500K. Excellent-Successfully managed the Fleet fuel journal and reduced fleet consumptions and fuel costs by identifying key trend areas and implementing cost saving mechanisms and route fuel issues per trip. Was featured in the Imperial quarterly bulletin for top achievement adn best fuel savings. 2 Implemented New Trip Fuel Consumption Reporting System. 2-Designed New Designed and Implemented a Scaled Discounted Sales Metric based on Volume of Fuel Bought] • National Satellite Tracking Administrator / Key Accounts - Netstar & Digicore Systems [+- 1 Million Initial Layout. 1-Procured a Group Discount less 30%. 2-Reduced monthly Tracking Bill with a Excel Cost Saving tool] • Company Prosecutor for Disciplinary Hearings [100% Success on all cases prosecuted] Microsoft Outlook Additional Responsibility - Depot Security & Risk Administrator [Feb 2007 - Apr 2016]: Advanced-Worked as Technical team Lead • Site Security Policies and Procedures Implementation and Management at Microsoft Outlook Mobile Support for 1 • Maximis Security Footprint & Shift requirements year • Stock Control Diesel & LPG Stock control • Access Control • Alco testing Policy and Procedures Excellent-Managed Fuel & LPG stocks. • CC Security Camera Management and Reporting Procurement , Fuel stock planning and control of fuels from BP and Engen for 9 Additional Responsibility - Driver & General Worker Wages years with less than 1% theft cases. Administrator [Aug 2015 - Apr 2016]: Employees were prosecuted and dismissed. • Driver and General workers Normal Duty + Overtime Hours Engen SAP System • Overtime Management • Reporting and Query Resolutions Excellent-Ordered depot fuel stocks at • Leave processing Javelin Trucking +9 years experience • Leave Claims handling National bargaining Council • Forwarding Bi Monthly Wages schedule in Excel workbook to Payroll Dept. Cummins QC 5100 Hand Held Diagnostics in Cape Town Tool Temp Branch Manager [Dec 2014 – May 2015]: Excellent-Used the tool for over 9 years to download Fleet driver trip fuel stats. • Managing Staff Drivers were educated and trained on • Stock control of Staff Tea supplies [Implemented measurable staff Tea and how to better utilise the cruise and accessory’s system resulting in reduction in cost to company of R300.00 p/m] double gearing skill as well as better • Oversight of Fleet Washbay on site usage of brakes which finally resulted in • Managing all fuel requirements: Diesel. Paraffin & LPG & Diesel clients and fleet fuel consumption being reduced sales, new business [Successfully ran the depot without incident] from 59L/100 to 51L/100 and • Managing all Security policies and procedures maintenance costs reduced significantly • Managing logistics of fleet assets and Building Maintenance at the branch [75 International 9800i Trucks] [Successfully facilitated and managed the Auction sale of redundant 30 Microsoft Word trailers + R3 Million and subsequent re-leasing of assets] Average-Have worked with various word documents and drafted reports and templates. Satellite Tracking Advanced-I have over 15 years experience as the Tracking Administrator working with both C-Track and Powertrack systems. Helshift SDK Advanced-Worked with the Helpshift SDK Aug 1996 - Senior Operations & Systems Manager Aug 2006 Inland Truck & Car (Estcourt) Key Responsibilities: Marketing Manager [Aug 1996 - Dec 1999]: • Servicing clientele • Sourcing new customers • Organizing and Hosting promotional events for top clientele • Designing and arranging of all Promoted to Operations Manager [Dec 1999 - Aug 2006]: at Microsoft Outlook Mobile Support in the role of T1 Technical Team lead for 1 • Managing National Call Centre Agents year. Helpshift was utilized for Android • Leave and Overtime Outlook Mobile App user tickets and • Shift Implementation troubleshooting as well as Managing • Customer Disputes and Resolutions Agent CSAT Metrics and Reporting. • Drafting & Emailing Technical Reports • Agent Quality Training • Prosecutor for Disciplinary Hearings • Job card Process Control to Internal Commercial Workshop • Management of voice Call Recording Systems [Racal Mirror 2000 System] • Weekly Management Meetings with Directors 3 Additional Responsibility - Satellite Tracking Administrator [Jan 2000 Aug 2006]: • System administration of C-Track Tracking System • Management & Administration Tracking Portfolio • Loading and maintaining Driver Dallas tags to Tracking System • Setting up various automated reports & Accident / Incident reports • Fault reporting and handling of tracking units • Procurement of new contracts and tracking units and product sourcing • Liaising with National Call Centre and Operational / Administrative & Sales Management at Digicore Promotion to Operations & Systems Manager [Mar 2000 - Aug 2006]: • Management and streamlining of all paper flow as per MD requirements. • Identifying key weaknesses in overall system flow and implementing improved key solutions • Designing and ordering all printing of various operational & administrative books and documentation • Policy and Procedure promulgation and compliance Fleet Fuel & Toll: • Management of Fleet Fuel Account • Licencing and Registration all Fleet • Corroboration with Technical & Financial Managers ensuring vehicles are roadworthy and Licences are purchased and issued to all fleet at 5 branches • Fleet Fuel consumptions capturing and reporting • Managing Fleet Bank Debit Cards (ABSA) • Ordering of new Debit cards • Downloading and reconciling all Fuel & Toll transactions off ABSA FMS Fleet System • Providing analytical reports to the MD and various managers for entire spectrum of fleet of vehicles i.e. Scania, Freightliner, MAN and various LDV’s and sedans. Insurance Administrator: • Management of insurance portfolio & claims. • Liaising with customer insurances • Storage fees billing • Handling all Insurance claims • Annual Insurance Portfolio Assessment and Risk analysis Security & Risk: • Management of Security Contractor on Site • Management of CCTV systems • Implementation of Security Policies and Procedures • Reporting and Investigation of all Security incidents & claims at various depots • Company Disciplinary prosecutor and handled all related misconduct. Pollinate and implement the Company disciplinary code of conduct to all departments at Head Office and at Company depots. 4 Telemetry Key Accounts: • Management of all IT, Telecommunication, Cell Phone and Computer Hardware/Software repairs and solutions. • Billing of staff private Cell phone billing. • Procurement of Cell phone contracts and devices with Vodacom SP Apr 1993 - Senior Provincial Traffic Inspector Sep 1995 KwaZulu-Natal Provincial Administration (Estcourt) Key Responsibilities: • Law Enforcement • High visibility patrols • Weighbridge Enforcement • Court Duties • Issuing Traffic Fines Promoted to Senior Inspector Apr 1994 Education Sep 2006 - Imperial Transport & Logistics Specialized Freight Apr 2016 Various In-House Courses: • Conflict Management • Accpac Accounting System • Dangerous Goods handling • A.A.R.T.O • SANRAL E_Toll • Imperial FMS • ABSA FMS • Tacho Chart Analysis • Netstar - Powertrack Satellite Tracking System 5 Jun 1993 - KwaZulu-Natal Provincial Administration Dec 1993 • National Traffic Officers Diploma Jan 1989 - Brettonwood High School Dec 1989 • Matric - Masters