Dayanara Sabanal

Dayanara Paragados Sabanal 61A Don Gil Garcia Extension, Capitol Site, Cebu City, Philippines 6000-Skype: live:c5096e209b389585 Mobile Phone: - - CareerObjective To be able to grow as an individual. To be able to contribute my share to society. Employment History WorldRemit March 2019 - Present Answer calls, chat and emails from customers about their issues with their transaction. Helping them reset their password. Walk them through creating transactions online. Help them change their recipient’s details whenever changes are needed. Follow-up local partners in different countries by sending emails and calling them about customer remittance- making sure that their recipients will be able to collect funds. Author Solutions LLC August 2018 - January 2019as Publishing Consultant Contact and build strong relationships with authors across the globe. Empowering them authors to write a book and share it to inspire their readers' lives around the world. Assist them with the legalities of creating a book from publishing up until marketing. [24]7.ai August 2016- July 2018 as Customer Service Associate for Retail Receive calls from customers. Take orders and track shipments. Walk them through on how to order using the application with their smartphones, tablets and computers. Receive payments for credit cards and provide data to customers about their bills, payment dues and their online app for payment. Approving credit card and increasing credit limit. Technical Support Associate for High Speed Data Take payments for clients current month bill. Assisting clients on installing antivirus software. Troubleshoot webmail issues like: password reset, missing emails, etc. Troubleshoot to identify internet issues and resolve the following: intermittent connectivity, slow speed, and issues on equipment such as modem, router and a gateway. eBusiness BPO Inc/ Azpired, July 2014- March 2016 as Technical Support Analyst for Point of Sale (Oracle Micros) ​ Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software setup, powering with navigating around application menus and troubleshooting email issues. Skills and Abilities ● Ability to do Multi-tasking to ensure efficiency and productivity.Versatile. ● Tech Savvy ● Experience with Point of Sale System ● Experience with retail and credit cards ● Experience with High Speed Data issues ● Experience with Sales ● Effective communication skills and result-oriented individual. ● Analytical thinker Educational ​Background Tertiary Ave Maria College Vocational Degree in Caregiving- Vallesville-Fatima, Liloy Zamboanga del Norte Saint Michael's College ​BS-Hotel and Restaurant Management- Iligan City Activities and Trainings Attended Disaster Management Services Training Oct 14-16, 2013 Philippine Red Cross Dipolog City, Dipolog Zamboanga del Norte Red Cross Action Team: 143 Coordinator Training Aug 19-21, 2013 Philippine Red Cross Dipolog City, Dipolog Zamboanga del Norte National Certificate II (Caregiving) January 4,2013 TESDA Liloy, Zamboanga del Norte National Certificate II (Health Care Services) January 5, 2013 TESDA Liloy, Zamboanga del Norte Additional Personal Data Sex: ​Female Date of Birth: ​August 24, 1993 Place of Birth: ​Sibuco, Zamboanga del Norte, Philippines ​City Address: ​61A Don Gil Garcia Extension, Capitol Site, Cebu City, Philippines 6000 Home Address: ​Banigan, Liloy, Zamboanga del Norte, Philippines 7115 Civil Status: ​Single Citizenship: ​Filipino Height: ​5’4” Conversant in: ​English, Filipino Tagalog and Bisaya