Deepak Jain

Deepak Jain LINKEDIN Senior Program Manager www.linkedin.com/in/deejay1973 SUMMARY SKILLS • ‘Big picture’ manager who gets into the ‘trenches’ when needed to ensure on-time, within budget, and quality delivery • Skilled in managing multimillion dollar, complex & industry-transforming SaaS, Software, IT Infrastructure (Infra.) and Hardware initiatives • Expert in negotiating & aligning cross-functional stakeholders & teams • 20+ years’ experience in leading global teams in several industries like Manufacturing, Transportation, Utilities, Education, and Government ACCOMPLISHMENTS • Managed $5MM+ e-Government transformation programs. • Managed $1MM+ development project at a Fortune 500 client. • Managed $25MM+ IT Infra. design & implementation program including Data Center design, build-out, and migration. • Managed $40MM+ Call Center & Auto-dispatch solution selection, implementation & launch program. • Led & managed IT PMO, Security, ISO 20K & ERP advisory projects at KPMG. • Managed Remote Automated Meter Reading (R-AMR) & Billing engine development & implementation programs at Utilities in USA & India. • Managed an upstream supply chain management (SCM) development project for a Fortune 100 sportswear brand. • Planned & monitored country-wide roll-out of hardware design changes in live installations project. WORK EXPERIENCE Head of Strategic Programs Apr 2009 – Present GreenTech Consulting LLC – USA, UAE, India A boutique advisory & software services firm that helps governments, businesses & non-profits to innovate, customize, and transform business operations. Key responsibilities • Lifecycle ownership of high-value, impact & visibility programs & projects • Leading requirements gathering & analysis, aligning objectives, re/defining scope, preparing scope of work/ project charters and obtaining sign-off • Planning of projects including governance, scheduling, budgeting, quality, milestones, processes, tools, templates, checklists & matrices • Managing cross-functional teams of Analysts, UI/UX designers, Developers, Testers, Operations, and Security professionals • Writing unambiguous user stories and leading grooming sessions • Reviewing progress, removing roadblocks, assessing risks, and re/defining backlog & prioritization by driving stand-ups, planning & retro meetings • Maintaining forward & reverse requirements traceability, project artefacts, and documentation • Setting client expectations, simplifying, and reporting progress, achievements, issues, plans, risks, and raising red flags, if needed • Driving User Acceptance Testing (UAT) and leading Demos & Training • Planning & preparing Go-live checklists, obtaining sign-off, and driving program/ project closure including leading lessons-learned sessions • • • • • • • • • Communication Interpersonal Stakeholder Management Influencing Planning & organizing Risks Management Analytical Problem solving Process re/engineering SOFTWARE • • • • • • • • Atlassian JIRA & Confluence Microsoft Project Microsoft SharePoint Microsoft Visio LucidChart Adobe XD Apple Keynote Apple FinalCut Pro IT Advisor Feb 2008 – Jan 2009 TransAD, Government of Abu Dhabi – UAE A Government of Abu Dhabi company reporting to the Department of Transport and mandated to regulate state-wide transportation by hire-cars (Taxis). Key responsibilities • Lifecycle ownership of +$40MM Booking Call Center & Auto-dispatch solution selection (RFI, RFP, Award, Negotiation & Contracting), implementation & launch (Above-the-Line & Below-the-Line campaigns) program • Lifecycle ownership of Business Process Management (BPM) implementation project including selection & contracting • Managed cross-functional teams in Business Process engineering, documentation, and automation project • Reported & presented key Program/ Project updates to the Board with focus on risk-impact analysis and treatment Manager, Information Risk Management (IT Advisory) May 2006 – Jan 2008 KPMG – UAE, Oman One of the ‘Big-4’ global accounting, audit, and advisory firm with +200,000 employees spread across 150 countries. Key responsibilities • Led & managed IT PMO, Security, ISO 20K, and ERP advisory engagements at KPMG UAE & Oman • Managed ‘in-flight’ technical, functional, and PMO review of a $30MM+ SAP implementation at an aluminum smelter • Managed the establishment, running, training, and handover of an IT PMO at a new local Bank • Managed Vulnerability Assessment (VA) & Penetration Testing (PT) projects at Banks in UAE and Oman • Led ISO 20K advisory & readiness assessment project at a large Oil company in Kuwait • Reported & presented engagement updates to Partners, Sponsors, and/or Steering Committees • Customized engagement methodologies to suit local and client-specific operating environment CTO Feb 2002 – Apr 2006 Silgate Technologies Pvt. Ltd. – USA, UK, Japan, India A pioneering startup that helped reduce Transmission & Distribution (T&D) losses at Indian electricity distribution utilities using R-AMR solution. Key responsibilities • Led field installations of meter retrofits and managing implementation of R-AMR software • Led development, enhancements & demos of R-AMR & Billing engine solutions Internet Solutions Manager May 2000 – Feb 2002 VIS Ltd. – USA, India Offshore product development center of VIS, Inc. – NJ, USA that creates, implements & supports Network Management System products. Key responsibilities • Managed development of an upstream SCM solution for a Fortune 100 sportswear brand EDUCATION Bachelor of Engineering in Electronics & Communication from Birla Institute of Technology, Mesra (India)