DELMAR TAYLOR
BOTTOM HALSE HALL DISTRICT, MAY PEN P.O, CLARENDON
- EMAIL-CAREER OBJECTIVE
To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development
WORK EXPERIENCE (DESCENDING ORDER) 4 MOST RECENT
Shadrok Global Business Solutions (September 2017 to November 2018)
Suite #4 Shadrok Business Center,
2 Bryant's Crescent
May Pen, Clarendon
Position: Data Analyst/ Data Entry Clerk
Duties: My duties included:
Interpreting data, analyzing results using statistical techniques
Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
Acquiring data from primary or secondary data sources and maintaining databases
Sutherland Global Services (October 2015 to June 2017)
18C-18D Ward Avenue
Mandeville, Manchester
Jamaica
Position: Customer Service Representative/ Inbound Sales Representative -)
Position: E- Support Specialist -)
Duties:
My duties included troubleshooting and resolving customer related issues via various platforms including emails and social media, convert customer issues into a possible sale by pitching after a resolution has been offered, remove customer tickets from the backend with the priority team by taking care of issues in queues. Take over Supervisor Related calls for agents in training.
UP Park Camp (June-August 2013)
Jamaica Defence Force
S Camp Rd, Kingston
Jamaica
Position: Network administrator
Duties:
My duties included interaction between myself and clients, UTP Terminations, Cisco Routers and Switch Configuration, creating logical and physical topologies for interconnecting networks on the base.
Inland Revenue Tax Administration (June-August- E St, Kingston
Jamaica
Position: Data Entry Clerk/Customer Service Agent
Duties:
My duties included sorting, ordering and replacing old files with new and updated information regarding land taxes, motor vehicle titles and driver’s license.
EDUCATION (DESCENDING ORDER) FROM UNIVERSITY
PHOENIX UNIVERSITY, 4035 S Riverpoint Pkwy, Phoenix, AZ 85040, USA (Distance Learning - September 2013 to May 2017)
Qualification: Bachelor of Science Degree in Information Technology
STONY HILL HEART, Stony Hill Rd Kingston(Sep 2011 – June 2013)
Qualification: National Council on Technical vocational Education and Training (NCTVET)
Level 2 Certificate in Data Operations
Level 1, 2, 3 & 4 Cisco CCNA Discovery Certificate
INSTITUTE OF CAREER CHOICE(Sep 2014- June 2015)
SubjectsGradesYear
MathematicsI2014/15
Principles of Business I2014/15
Denbigh High School (Sep 2006 – June 2011)
SubjectsGradesYear
Agricultural ScienceII2010/11
General BiologyII2010/11 Electrical & Electronics TechnologyII 2010/11
English A I2010/11
English B III2010/11
Information TechnologyI2010/11
SEMINARS, CONFERENCES & WORKSHOPS PARTICIPATION
Robert Kiyosaki’s Paid Webinar Topic: Rich Dad’s Guide to Investing 2017
Rich Dad, Internet, USA
This webinar consisted of skills needed by investors to make good investment decisions and it provided us with tools to use to gain financial leverage. We were taught how to alleviate risk by first investing in ourselves, our financial education.
SPECIAL ATTRIBUTES (SKILLS)
Communication Skills
Affiliate Marketing
Webpage Design
SOFTWARE APPLICATION
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Adobe Dreamweaver
Adobe Photoshop
Adobe Audition
CO-CURRICULAR ACTIVITIES & AWARDS
1800Flowers.com Pioneer 2016
Highly active in the community center teaching primary and kindergarten level students
Webinar training from entrepreneurs and mentors such as Robert Kiyosaki himself
SPECIAL INTERESTS & HOBBIES
Playing Football
Listening Music
Reading
Application testing
Gaming
REFERENCES:
Clifford Jackson Delawna Brown
Justice of the Peace Payroll Auditor
- Clarendon Alumina Works
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