Demmy Angelo D. Fernando

Lot 15 Block 9 Road 36, Congress Village Novaliches, North Caloocan City Phone: - E-mail:- DEMMY ANGELO Dimapilis FERNANDO Work Experience COMPANY: Innovative Systems Group Global ( March 2021 – July 2023 ) POSITION: Helpdesk Support Technician Security Provisioning Analyst COMPANY: NCH Software ( May 2016 – November 2018 ) POSITION: Helpdesk Support Technician Business Software Solutions COMPANY: RingCentral - Acquire Asia Global Services ( December 2014 – January 2016 ) POSITION: Technical Support Representative RingCentral Technical Support COMPANY: Sutherland Global Services ( July 2013 - October 2014 ) POSITION: Consultant - Technical Support Lenovo Warranty Support COMPANY: WIPRO ( February 2011- June 2013 ) POSITION: Tier 2 Technical Support Representative Bell Canada – Voice (POTS) Tester COMPANY: Sykes Asia ( January 200 9- November 2010 ) POSITION: Technical Support Professional AT&T Managed Internet Services COMPANY: Teletech Customer Care Management ( August 2006 – November 2009 ) POSITON: Quality Assurance Associate Verizon Online Technical Support COMPANY: Teletech Customer Care Management ( March 2005 – August 2006 ) POSITON: Tier 2 Technical Support Representative Verizon Online Technical Support COMPANY: ICT Marketing Services of the Philippines Inc. ( June 2004 - January 2005 ) POSITON: Customer Service Representative Dunn & Bradstreet Education COLLEGE 1998 – 2002University of Santo Tomas España, Manila AB- SOCIOLOGY HIGH SCHOOL 1994 - 1998Notre Dame of Greater Manila Grace Park, Caloocan City GRADE SCHOOL 1989 - 1994Mater Carmeli School D. Tuazon, Quezon City Skills Good in both written & spoken English. Proficient in Microsoft Office Applications. Familiar with Microsoft Operating Systems XP, Vista, 7, 8, 8.1, 10 IOS Android Internet Email Basic Networking Telephony VOIP CRM’s Efficient, Goal-Oriented, Can work with minimal supervision. Eager to learn new ideas Reference Available upon request.