Dennis Rodiano

A multi-skilled technical consultant with comprehensive experience of designing,
installing and configuring computing systems. Experienced in providing client
focused IT support and in successfully analyzing and resolving IT hardware and
software problems in a timely and accurate fashion. Having the ability to maintain a
high degree of customer service for all support queries and possessing a strong
analytical and documentation skills. Has proven ability to lead project teams to
successfully deliver agreed upon solutions of the highest quality, often in complex
and challenging customer environments.Responsible for managing and supporting directory services and messaging
server related issues. Doing complete system builds, upgrades, migration,
deployment and patch management. In-charge of MS Exchange storage sizing,
capacity planning and reporting. Doing Over-all Server health and performance
monitoring. Incident management (analysis, troubleshooting, resolution,
closure). Liaising closely with different technical teams and vendors to
implement and complete projects.Experience of working with some 3rd line projects. Knowledge & understanding
of backup technologies & disaster recovery methods. Understanding of: Server
Hardware Technology, SQL, LANs, WANs. Experience of: VMWare, Windows OS,
Active Directory Group Policies, TCP/IP, DNS, DHCP, SMTP, DAG, Ironport,
Enterprise Vault, SharePoint, HP Service Center, Blackberry, Lync, GSP.Hardware provisioning and de-provisioning. Virtual machine deployment and
setup. Experience of: VMWare, Windows OS, Active Directory Group Policies,
TCP/IP, DNS, DHCP, SMTP, SCC, CCR, HP Openview, Blackberry, OCS,
SharePoint, Lync, SCOM and SCCM. Vendor and partner management. ISO
Certification acquired.