Dentdhie Sagansay

Dentdhie Sagansay C U S T O M E R S E R V I C E R E P R E S E N TAT I V E - D E TA I L S Date / Place of birth November 1994 Rizal Philippines Nationality Filipino SKILLS Fast Learner Ability to Work Under Pressure Ability to Multitask Adaptability Creativity Effective Time Management Effective Communication Skill Critical thinking and problem solving Customer Service Computer Literate Data Entry Microsoft Office L ANGUAGES English Tagalog Diliman, Quezon City, Metro Manila, 1101, Philippines - PROFILE Having worked in the customer service industry for years, I have gained so much experience in practicing my ability in providing superb assistance to clients/customers through calls, emails, or chats. I used my knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems. I have practiced my adaptability in a fast-paced environment where updates and new guidelines are implemented, at times, immediately. I spent most of my professional life offering assistance to clients using different tools and with different product information. With full confidence, I can say that these all prepared me for the role I am applying for. E M P LOY M E N T H I S TO R Y Order Processing Specialist/Customer Service Specialist at Tech Mahindra Ltd. October 2020 — December 2021 The account I was assigned to is an online retail store based in the US. My main role was to process customers' orders and process their payments over the phone. I also do soft selling to offer the company's product warranty for each order I place. We also process credit applications for customers who are interested in installment plans. As customer service specialists, we answer customers' product and order status queries and check the items' availability. Customer Service Specialist (Phone, Email, Chat) at TaskUs July 2018 — January 2020 The first account I was assigned to is an online movie ticketing company. My main role was to assist customers with their movie reservation concerns, disputes, and complaints. I provide assistance by answering calls and emails. The second account I was assigned to is an online retail shop. My role was to assist customers with their product inquiries, questions about their orders, return/exchange inquiries, and website navigation. I answer customers' queries thru chat, email, and phone. Order Processing Specialist at Convergys Philippines Inc. October 2016 — April 2018 My main role as an order processing specialist for an international telecommunications account was to assist our sales agent from the company's physical stores to process their sales and place the order in the system. I also assist in processing customer's postpaid plan payments, change of ownership request, change of account type (postpaid to prepaid), etc. Website Support Specialist/Customer Service Specialist for a financial account at Expert Global Solutions, Quezon City November 2014 — September 2016 As a website support specialist, I assisted customers with their website inquiries/concerns. I provided basic troubleshooting steps to resolve any website-related issues and assistance from downloading to printing their statements. In my role as a customer service representative, I assisted customers with their product and service inquiries. I provided assistance in processing their payments, balance transfer requests, authorizations for their transactions, card replacement, updating their account information, etc. E D U C AT I O N Bachelor's Degree in Engineering Technology major in Chemistry at Technological University of the Philippines December 2020 — July 2021 Engineering Technology major in Chemistry at Technological University of the Philippines June 2011 — August 2014 EX TRA-CURRICUL AR ACTIVITIES Mobile Legends Influencers League Stat Collector/Encoder at Mobile Legends Influencers' League Community August 2021 — December 2021 Collected data of online gaming players' streaming or video posts from various social media platforms like Facebook, Instagram, Twitch, and TikTok. Encoded them in an excel sheet according to client's guidelines. INTERNSHIPS Student Assistant/Encoder at Technological University of the Philippines April 2012 — May 2012 Daily check on faculties' rooms'/offices' internet connection Encoded students' information in the university's computerized enrollment system Student Trainee at Coca-Cola Bottlers Philippines Inc. April 2013 — May 2013 Performed quality checks on Coca-Cola products Involved in performing laboratory tests for water and waste-water treatment Student Trainee at DASH Engineering Philippines Inc. January 2014 — July 2014 Modified P&ID (Piping and Instrumentation Diagram) of different manufacturing industries as per clients' requests using AutoCAD REFERENCES Joery Angeles Emerson Electric Asia Limited-, - Ria Amor Abanes Concentrix Ph - Emeterio Ramos III TaskUs -