Dera Ferdinand

FERDINAND UMEH CHIDERA No. 74 Stallian Road, by Sharp Bend, Elelewon Port-Harcourt, Rivers State-,-- Professional Summary A committed and driven individual with vast knowledge in Information and communication technology, utilizes sound organization and planning skills to deliver assignments within set time-frames and to a high-quality standard. Adept in assisting with the recruitment of employees, as well as the management of existing employees. Also possess a strong leadership quality, team player, excellent communication and interpersonal skills, creative and analytical thinking ability. Work Experience ISI USA 2022-Date CUSTOMER RELATIONS/QUALIFIER • Answer inbound and outbound calls in a timely and friendly manner. • Provide information on the company’s products and services and generate interest in the offer. • Qualify them by asking the necessary questions to ensure that customers are eligible for our service before handing them over to our Licensed underwriter. • Report on customer’s feedback and complete call logs and reports. • Follow-up on customer calls and hereby boost customer loyalty by offering a proper experience over the phone. ZICH ELECTRIC, Lagos HUMAN RESOURCES COORDINATOR- • Scheduled interviews for candidates across 20+ roles • Managed and Administered pre-employment assessments to prospective candidates. • Assisted new employees with on-boarding training and ensured all pre-employment forms were completed. • Collaborated with management to establish COVID-19 protocols. NIGERIAN PORT AUTHORITY, Onne Port Complex- SYSTEM SUPPORT OFFICER • Involve in the operational strategy of the ICT centre of the federal parastatal. • Assist in the management of database. • Provide solutions to a range of IT problems as allocated by the Head of the ICT Centre. • Involvement in data input for the Authority. • Provide system support to a wide range of users of IT services in the Authority. ACCESS BANK PLC- ACCOUNT OFFICER • Account opening acquisition and reactivation of dormant accounts • Resolved customer’s inquiries, complaints and issues providing insightful solutions. • Supervision of salary/payroll mandates, POS deployment. • Creation and supervision of quality and risk assets such as personal loans, salary advance, payday advance. COURSES & TRAINING Data Handling Training 2018 General Industry Safety and Occupational Health Training 2019 Education Bachelor in Science. Mathematics and Computer Science 2015 Professional Certification. National Youth Service Corps (NYSC) Discharge Certificate 2016 Languages ENGLISH – A1 Additional Skills • • • • • • • • • • Skilled with Microsoft Office Suite (Word, Excel, PowerPoint) Proficient with Human Resource Management System Communication Inventiveness, Disciplined, Self-motivated, Interpersonal sensitivity, Persuasiveness. Recruitment and selection Excellent verbal and written communication skills. Training and Onboarding Management and Administration Attention to details. Call Center Operations (Customer Service Support) Marketing, social media marketing, customer services.