Dexter Santiago

Dexter Santiago Self-starting individal offering high-level experience in supervision of work, tasks and stakeholders in operations. Adept at directing work through a Team and its Team Leader and successfully introducing processes in ac hiev ing c lie nt ex pectat io ns a nd employee satisfaction. Well organized, attentive to det a il a nd vig i lant i n ac hiev i ng goa l s and obj ect ives a nd prev ent revenue impact ing concerns f rom ha ppening. Experience Contact Phone - 2021 - April 2023 FGC+.Bacolod City, Philippines Email Operations Manager -m Implemented process improvement and existing organizational standards to shape Address Worked in KPI- management environment with oversight of Team Leaders and Bacolod City, Philippines culture, optimize procedures for higher efficiency and help company evolve and grow. Professionals, client engagement , operations, quality and compliance. Identified procedure or process changes required to improve performance and productivity. Education 1995 Electrical Engineering University of Negros Occidental Recoletos Established positive and effective communication among cluster members and organization leadership, reducing miscommunications and missed deadlines. 2017 - 2021 FGC+.Bacolod City, Philippines Team Leader Mentored and guided employees to foster proper completion of assigned duties. Built strong relationships with clients through positive attitude and attentive response. Established open and professional relationships with team members to achieve quick resolutions for various issues. Coached team members in their opportunity areas, providing feedback and Skills encouragement towards improvement and reaching goals. Ensure FOS are in place through consistent and effective implementation. Domains Supervised - Customer Service, Telecommunications , Sales and Healthcare Administration. Staff Management Customer Service Sales 2014 - 2017 Infosys BPO Ltd,Muntinlupa City, Philippines Team Leader Operations Management Responsible for people development and process improvement. Ensures quality and service are maintained to the highest level. SAP Experience Consistently monitors that internal and external governance are in place to maintain operational integrity. Client Engagement Domains supervised - Collections, Customer Service, Accounting and Finance and Cash Applications. Language English Spanish ( Basic ) Filipino Illonggo Dexter Santiago Self-starting individual offering high-level experience in supervision of work, tasks and stakeholders in operations. Adept at directing work through Team Leads. Successfully introducing processes in achieving client expectations and employee satisfaction. Well organized, attentive to detail and vigilant in achieving goals and objectives and prevent revenue impacting concerns from happening. Contact Phone - Email Experience 2010 - 2014 Genpact Services LLC., Muntinlupa City, Philippines Assistant Manager -m Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Address Strengthened operational and process strategies to drive customer engagement and Bacolod City, Philippines boost trust and continued partnership. Mentored team members to enhance professional development and accountability in workplace. Education 1995 Electrical Engineering University of Negros Occidental Recoletos Conducted team meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. Domains Supervised - Collections and Customer Service - Genpact Services LLC. Muntinlupa City, Philippines Collections Specialist- SME Negotiated to collect balance in full. Counseled debtors on payment options and arranged installment agreements. Monitored accounts for compliance with established payment plans and flagged noncompliances. Achieved performance goals on consistent basis. Skills Staff Management Customer Service Hobbies Runnning , fitness concious, swimming , reading and loves coffee. Character References Sales 1.) Abigael Reyes , Rocket Station - Operations Management 2.) Michael Doromal , Site Director, FGC+ - SAP Experience Client Engagement Language English Spanish ( Basic ) Filipino Illonggo 3.) Angel Mae Carlson , Recruitment Manager, FGC+-.) Miguel Lim , CEO, APEX REVA -