Dianna Khan--
Digital Project/Operations Manager
(Director of Operations in Training through The Ops Authority)
Professional Experience
Think Media Labs (TML)
Founded in 2012, TML is a business growth company that has helped over 250 businesses
grow
Project Manager (Current Position)
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Dubai, United Arab Emirates
October 2021-Current
Launched and project managed an online summit for thirty startup organisations.
This was done on behalf of a government institution.
Developed business processes (website page creation, email communication, FAQ
creation) for the marketing department of one of the first digital banks in the UAE. I
trained 3 members of the team on some of these business processes.
Developed an internal business process for the Billing Department
Currently delivering a communication project for an IT support company that requires
a website redesign, sales communication development, and managing
subcontractors.
Developed an internal system for the delivery of all future communication projects.
This requires developing the SOP and training the team on the SOP.
Facilitated and trained 30 students from an international school on how to structure
and deliver the perfect pitch presentation.
Managed a course development project for an entrepreneur incubator
Hired and managed three sub-contractors for projects where specialist skills are
needed.
Freelance Digital Consultant
May 2021- September 2021
I provided support to multiple business owners as a freelance digital consultant
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Created a strategic plan for a Non-profit organisation, Uella. Uella provides women
entrepreneurs with support throughout their entrepreneurial journeys.
Developed a business development plan for a consultancy based in Dubai. The
Greater Change provides businesses with sustainability-focused consulting services.
Developed business plans for three US-based entrepreneurs.
Created a lead magnet launch project plan for an online training company.
Manto Group
20-year-old boutique consulting company with a focus on strategic development within the
Public Sector.
Johannesburg, South Africa
Senior Consultant
December 2016- May 2021
Worked on 10+ projects, including strategic and operational improvement projects in both
the private and public sector
● Optimised the firm’s tender management process and trained all staff on the
improved process
● Published an internal Project Management Manual to guide all Manto consultants in
their projects
● Project managed a total of 5 projects. One of the projects was a Diversity and
Inclusivity investigation for an international music company.
● Wrote proposals and pitched for $950 000 worth of projects in 24 months and
successfully won $700 000 worth of projects
● Designed and led the firm's internal sales strategy for the period 2019
● Successfully acquired a long term project in 2020 through implementing business
development practices
● Developed strategic plans for 6 private and public sector organisations
● Identified an opportunity to create a Change Management business unit to serve
clients, I was appointed as the lead to develop the methodologies, processes, and
structure and manage a team of 2 consultants
● Awarded the Extra Mile award in 2019 for my commitment to the organization
Junior Consultant
April 2012-April 2014
● Supported senior consultants across business development and client projects
● Participated in the research and development of a National Youth strategy
● Wrote proposals and supported senior consultants with research and report
development.
● Was promoted to Junior Consultant within 6 months.
Business Owner
April 2014-December 2016
Crumb & Crust Online Bakery
I developed my own start-up online bakery which successfully ran for 27 months and
employed 4 people
● Acquired funding from potential investors
● Developed the business model based on online service for clients
● Designed and led the businesses processes (product development, client
management
● Managed the businesses finances using QuickBooks
● Through business development practices I successfully won catering contracts from
clients like L'oreal, Rand Merchant Bank, and Mr. Price clothing.
● Employed 4 people (acquired, trained, and managed staff)
Education
University of South Africa
Bachelor of Arts (Honours) In Psychology
Johannesburg, South Africa-
University of Witwatersrand
Bachelor of Arts in Psychology
Johannesburg, South Africa-
Additional Courses
Director of Operations Certification
Currently completing
Digital Business Manager Bootcamp
2022
B2B Marketing on LinkedIn
LinkedIn
2021
Project Management Principles
Masithuthuke Holdings
2019
TEFL certificate
2019
SMME Management Short Course
University of Witwatersrand
2012
Additional Information
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Proficient in Asana, Microsoft Office, G suite, LucidCharts, Mailchimp, Calendly,
Zoom, Alchemy, Airtable and Loom
Developed business plans for solopreneurs as a side hustle
