Dianne Christine

E-Sabellano St.,Mobile #:- Poblacion Pardo, Cebu CityE-mail:- Dianne Christine M. Ruiz Experience:March 2, 2015 – March 3, 2017Accenture Phils. 5th Floor Robinson’s Cybergate, Don Mariano Cui, Fuente Osmeña, Cebu City Verizon Conferencing Operator Assist Business Clients with their conferences Handles High Awareness Calls Makes sure that no errors during their conference. Speaks with clients before the conference starts and discus the call details. Assist in Q&A session with their participants on the phone. Reserves conference as requested by the client. Dial Out Clients who has a scheduled conference Assist in Investor Relations Call Assist in their Webex presentation Handles in editing recordings after the call Handles in sending participant list at the end of the call November 17, 2011 – PresentJPMorgan and Chase 11th Floor E-Bloc tower Jose Del Mar St., I.T Park Lahug, Cebu City Telephone Banker Help customers with balance inquiry, recent transactions, billing statements, and funds transfers Assist in filling a claim on unrecognized charges Also handles inbound calls from internal employees Handles basic online troubleshooting Processes debit card replacement Assist in closing account over the phone. May 24, 2010 – May 31, 2011Convergys Phils. R. Arcenas St., Arcenas Estates Banawa Hills, Cebu City Customer Care Representative: (IBM-SPRINT) Help customers with their bills Processes payment s over the phone Help customers on basic troubleshooting with their phones Assists customers in ordering phone online or thru sales February 22, 2010 – May 22, 2010Sykes Asia F. Cabahug St., Mabolo Cebu City Technical Support Representative (at&T DSL residential) Accept incoming calls from U.S customers who calls for technical support Troubleshoots client’s connectivity issues Help configure clients email set up Assist client regarding issues with their home network. September 7, 2009 – February 9,2010Direct Response Gilaida Bldg., Juana Osmeña Ext. Cebu City Customer Sales Representative: Initiate outbound calls to customers for product/services endorsement. Ensures quality in delivering information with regard to the product/services. After closing a deal with the customer, escalate customer to the further account Verification. April 13, 2009 – September 13, 2009Call Center Academy General Maxilom Avenue, Cebu City Recruitment PGMA Scholarship In-charge for screening applicants for scholarship trainings In-charge of oversseing attendance and payroll form of the scholars Company representative during job fairs. Personal Profile:Nickname: Yani Birthdate: October 3, 1982 Religion: Roman Catholic Civil Status: Married Height: 5’0” Weight: 160 lbs. Citizenship: Filipino Age: 33 yrs old Education:Benedicto College ( June 2004 – March 28, 2008 ) Bachelor of Science in Nursing A.S Fortuna St., Bakilid Mandaue, Cebu City University of San Carlos ( June 1999 – June 2000 ) Bachelor of Science in Commerce Major in Business Asministration P. Del Rosario St., Cebu City Cebu Eastern College ( June 1989 – March 1999 ) Leon Kilat st., Cebu City Special Skills:Possesses good leadership skills Computer Literate Fast learner and can easily be trained Can easily adjust and work with others Hardworking Language:Can very well communicate and understand English, tagalong, and Cebuano. Character Reference: Angel Fernandez Unit Manager JPMorgan and Chase Contact #:- Anchelou Cudillo Supervisor Accenture Phils Contact#: - Cindy Ngo Training Delivery Manager Convergys Contact #:-