Dina Rose Dalagan Maculada

DINA ROSE MACULADA VIRTUAL ASSISTANT / Q.A ABOUT PROFESSIONAL SKILLS Google Analytics Microsoft Office Email Management Customer Service Quality Assurance Chat and Email Support Project management Data Entry Tactical Arbitrage & LinkedIn Sales Navigator Market research Other Admin tasks PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P:- E:- Hard-working and self-motivated virtual assistant with 4 years of experience in Quality Assurance, Email Management, Real Estate, Lead Generation, and data entry. 8 years of customer service, and other BPO related tasks. Able to focus on work without the need for supervision. Strive in fast-paced, virtual environments following established procedures to exceed all customer and client expectations. WORK EXPERIENCE TRANSACTION COORDINATOR / VA TEam Henderson Cypress Realty January 2022 May 2022 update all active listings and make sure all documents are present. follow-up on leads and update contact info. create social media contents for the company page. EXECUTIVE ASSISTANT Blueaura Group July 2021 - November 2021 Managing Emails & Notating Meeting Minutes doing email outreach and lead generation. Organizing client's calendar and events EXECUTIVE ASSISTANT SOCIAL https://www.linkedin.com/in/di na-rose-maculada04570b12b/ https://www.facebook.com/din eah Parrolabs June 2021 - September 2021 organize invoices/receipts doing email outreach and lead generation. creating blog posts Managing Emails. WORK EXPERIENCE PROFESSIONAL SKILLS Google Analytics Microsoft Office Email Management Customer Service Quality Assurance Chat and Email Support Project management Data Entry Tactical Arbitrage & LinkedIn Sales Navigator Market research PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated HEAD VIRTUAL ASSISTANT Metacult Consulting April 2021 - September 2021 organize invoices/receipts doing email outreach and lead generation. assist in checking other VA's tasks making sure they complete it. COLD CALLER / VA Integria Freelancers Oct 2020 - march 2021 make as many outbound phone calls each day to try and generate potential good leads. follow-up on leads and update datas. ACCOUNT MANAGER Salaria Group Sept 2019 - March 2020 Operates as the point of contact for assigned clients. Manage emails and client's appointments and meetings. generates leads for certain projects. CONTACT P:- E:- SOCIAL https://www.linkedin.com/in/di na-rose-maculada04570b12b/ https://www.facebook.com/din eah CUSTOMER SERVICE REPRESENTATIVE Empire Flippers Feb 2019 - Sept 2019 Updating the listings and email support. providing customer service to clients who would like to sell their online business. WORK EXPERIENCE DATA ENTRY SPECIALIST freelancer Dec 2018 - Feb 2019 PROFESSIONAL SKILLS Google Analytics Microsoft Office Email Management Customer Service Quality Assurance Chat and Email Support Project management Data Entry Tactical Arbitrage & LinkedIn Sales Navigator Market research PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P:- E:- SOCIAL https://www.linkedin.com/in/di na-rose-maculada04570b12b/ https://www.facebook.com/din eah Dropshipping Amazon product research and product listing. Lead generation VIRTUAL ASSITANT / COLD CALLER Real Estate Buys July 2018 - Dec 2018 calling homeowners to ask if they are looking to sell their properties. Doing skip tracing and researching. QUALITY ANALYST Flatworld Solutions March 2018 - July 2018 listening to calls and grading them following the specific guidelines of quality of a certain account or project given. CUSTOMER SERVICE REPRESENTATIVE Offsourcing Phils. Oct 2016 - July 2017 assisting customers with their product concerns. Dealing with exchange and refunds through chat and email support QUALITY ANALYST Convergys Phils. Feb 2015 - May 2016 Audit calls to make sure the rules and policy of the account are followed. Ensuring a high quality of service among customers who are having problems with their credit card bills. ding call calibration and team coaching. BILLING SPECIALIST Convergys Phils. Oct 2014 - Feb 2015 PROFESSIONAL SKILLS Google Analytics Microsoft Office Email Management Customer Service Quality Assurance Chat and Email Support Project management Data Entry Tactical Arbitrage & LinkedIn Sales Navigator Market research PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P:- E:- Assisting customers with their Macy's bills. Dealing with credit card payments and issues. Providing customer service through chat and phone support. MARKET RESEARCHER / QUALITY ANALYST SSI Phils. Oct 2009 - Feb 2013 Handled outbound calls and doing Surveys in the US. Listened to calls and caching agents following the guidelines of quality. Dealing with customer service for Chase bank. Assisting agents making sure their all equip before they start calling. EDUCATION BACHELOR OF ARTS, MAJOR IN POLITICAL SCIENCE Holy name University, Tagbilaran City Bohol, Philippines. REFERENCES Michael Pasculado – QA /- Marja Marino – Team Leader /- SOCIAL https://www.linkedin.com/in/di na-rose-maculada04570b12b/ https://www.facebook.com/din eah Erica Aubrey Bonode - Team Lead /- William Morris - Client-