DIVINA ROMERO
Social Media Manager | Marketer
Content Creator
Virtual Assistant
Customer Service
English Tutor
Canva Lover
CONTACT
ABOUT-
Dhee
-
is a social media manager and a champion of social media tools and technologies,
www.divine22romero.wixsite.com
am an experienced social media manager seeking a full-time or part-time position in
/dhee
with a track record of creating and implementing successful social media programs. I
the field of social media and also as a Virtual Assistant and Customer Service where I
can apply my knowledge and skills for continuous improvement.
Block 15 Lot 5 Carlton Residences
CORE COMPETENCIES
2 Dita Santa Rosa, Laguna PH
4025
Excellent communication
Interpersonal Relations
Client Service
Customer Support
Computer Competency
Quality Control
Creative Thinking
EDUCATION
Social Media Strategies
Real-time Engagement
Project Management
Brand Strategy
Content Management
Customer Acquisition
Strategy Planning
Data Entry
Administrative Task
ASSOCIATE OF INFORMATION
EXPERIENCE
TECHNOLOGY
-
HOMEBASED
REDLINK INSTITUTE OF
SCIENCE AND TECHNOLOGY
Calamba, Laguna, Philippines
ASSOCIATE OF SOCIAL MEDIA CONTENT PUBLISHING
Shade of Lilac Corp | @lilacshade
1050 N Fairway Dr, Avondale, AZ 85323
KEY RESPONSIBILITIES
manage and direct all aspects of Social Media Content. (Instagram)
SOCIAL
understanding and communicate complex compensation plan detail to guide
customers through their questions and process them in a fast-paced environment
using world-class technology.
creativity and positivity providing knowledgeable answers to questions about a
www.fb.com/dheeromero22
product, pricing, and availability.
providing weekly reports on how we engage with our following/followers.
@dheeromero
maintaining a clean and creative social media page.
@artaholicbydhee
schedule content to ensure the best result.
we should also be knowledgeable about hashtags and all new trends.
@dhee022
SOCIAL MEDIA ASSOCIATE FOR INSTAGRAM
SKILLS
@Createdfurnitures
Furniture in Canada
Good communication skills
Time-management
Dependable / reliable / consistent
Organized
Accessible
Understand new concepts easily –
Quick Learner
Tactful manner and have a good
memory.
Problem solving and resolution.
Manage social media account
To create a creative platform
Social media engagement
Creating a social media marketing plan
Community management
Creating and building a relationship with current and new followers
Finding new connections
SOCIAL MEDIA ASSISTANT (INSTAGRAM)
Ability to multitask.
Ability to handle stress
@frombumptobabies_
Basic Layout design
@blackweddingmagic
Basic photo editing and creation
@naturalhairtutorials_
Data Entry
@ourmelaninminis
Charismatic and confident public
speaker.
Basic website creation.
Creative mindset
Strategic planning
Calendar Scheduling
Helping to successfully grow and foster social media communities within our niche
that we can monetize into monthly customers and coaching partners within our
network marketing business.
Part-time Social Media Assistant role
Is to help successfully grow and foster social media communities.
TOOLS|APPS|SOFTWARE|
WEBSITES
Slack
Hubspot
Last
Pass
Discord
Dropbox
Google docs
Social Media Assistant will:
follow targeted users on Instagram using a combination of hashtags and existing
Instagram users
Unfollow users on Instagram as needed
Find relevant content and create posts on Instagram
Research and use relevant hashtags on Instagram posts.
Interact with potential and existing Instagram followers by liking and commenting
on their posts
Interact with comments on Instagram posts
Respond to Instagram direct messages as needed
Google Spreadsheet
Google Calendar
Google Drive
Google Hangouts
Telegram
Hub staff
Screen monitor
SOCIAL MEDIA MANAGER/MARKETER
INSTAGRAM
CONTENT CREATOR
@happymaternity
Time Proof
Time Doctor
Toggl
To create content
Asana
Motivational quotes and post new arrivals/existing products to engage followers and
Trello
post on daily basis on Instagram and Facebook.
Basecamp
Had to do targeting on Instagram e.g liking other people’s post (according to target
Hoot suite
group Singapore maternity or pregnant mummies.
Buffer
A gradual increase of followers (right audience)
Sprout
Later
Instagram Content Creator
Viraltag
The job will be creating content for Instagram page. This will include finding people to
CRM | Zendesk
follow, creating content to earn engagement, creating image description, researching
Canva
relevant hashtag. Etc.
| Pixler | VSCO
Excel | Word | Power Point
Wix.com
SOCIAL MEDIA EXPERT
@Ahazarddesigns
Handling an e-commerce based business that sells T-shirts and other apparels.
Maintain social engagements, daily posting.
Promote products to all social media accounts also in Amazon
SOCIAL MEDIA MANAGER/MARKETER
@bellefinery
marketing campaigns and day-to-day activities including: Develop relevant content
topics to reach the company's target customers. Create, curate, and manage all
published content (images, video and written). Monitor, listen and respond to users in
a “Social” way while cultivating leads and sales.
INSTAGRAM
ACCOUNT MANAGER / SOCIAL MEDIA ACCOUNT MANAGER
@lovestudiola
CORE DUTIES
Posting during the most optimized times, for audience interaction.
Keeping to the creative director’s, gridded formula
Interacting with existing audience members by commenting back, liking, and
keeping up with direct messaging
Encouraging interaction with existing audience members by commenting first,
liking, and starting direct messaging conversations
Instigating new audience members by authentically commenting (3+ times per new
account), liking, direct messaging, following relevant hash tags, poaching from
similar interest accounts.
Tracking follower growth, interaction growth.
SOCIAL MEDIA MANAGER AND CONTENT CREATOR
@moneysextravel
Blog purpose
Responsible for creating, editing, posting, updating, and occasionally cleaning up
outdated content
Develop relevant content topics to reach the company's target customers. Create,
curate, and manage all published content
I have experience other social media such as Twitter
I have taken a course in Udemy for Twitter
LinkedIn and Pinterest.
SHOPIFY EXPERT/E-COMMERCE EXPERT
Expert in drop shopping in Aliexpress
Expert in managing orders in Dropified (Shopified before)
GENERAL VIRTUAL ASSISTANT
@benlee (LinkedIn)
Email Marketing
Message Auto Reply
Message Scoring
Removing connections
Adding connections
Scheduling using Google Calendar
LIVE STREAM APPLICATION BROADCASTER
Success is not a dream
• Stream and be a viewer to create social engagement
• Interact with existing and new followers
• Handling a small team
RECRUITMENT SPECIALIST
Raise Recruitment (UK, London)
LinkedIn
Responsible for attracting candidates and matching them to temporary or permanent
positions with client companies. We work with client companies, building
relationships
in order to gain a better understanding of their recruitment needs and
requirements.
ACADSOC ONLINE TUTOR CLUB
English Online Tutor for Chinese Students
(Voice and Video Class)
An international online one-stop shop for languages, academic subjects as well as
services. It is a platform that enables tutors and learners to come together to learn and
to teach English.
JING-SHI
English Online Tutor for Chinese Students
(Voice/Audio Class)
A Virtual international guide for learning English and improve their communication
skills.
SHOPIFY EXPERT/E-COMMERCE EXPERT
Expert in drop shopping in Aliexpress
Expert in managing orders in Dropified (Shopified before)
EXPERIENCE
OFFICE BASED
I was a Sales Trainer for a Telco US account I mainly handle the Product Training and
some of the Communications Training. I am an excellent trainer who achieves ongoing
success with her teams by building morale, maintaining teams' self-confidence, and
training them to build the sale by improving their people skills.
I am a customer service representative for 6 years. I've handled the US, UK and AU
account this is with a combination of inbound, outbound, email, admin task & live chat
support with a different line of business such as Banking, Financial, Lending, Travel,
Sales, and Telco.
ALORICA
6thFloor, Phil plans Corporate Center, 10th Ave. Cor
Kalayaan Ave.
Bonifacio Global City, Taguig City, Philippines
(Financial Care Specialist) CSR/Collections
T-Mobile (US account)
Customer to Customer
Handle inbound calls and assist them with payment arrangements and collect
payments via Credit, Debit Card and Check over the phone.
AMERICAN INTERNATIONAL GROUP (AIG SHARED SERVICES)
G/F AIG Operation Center, iHub2 Building, 1700, Northgate Ave, Alabang,
Muntinlupa, Metro Manila Philippines
Call Center Associate (Claims-Customer service specialist)
Insurance (US account)
Customer to Customer
Handle inbound calls assisting customers inquiries about general policies(Health,
Death, Life, Accidental) and help them file the claim and accept payments over the
phone.
JP MORGAN CHASE AND CO. BANK
Penthouse, Net Plaza Building, Street, E-Square Zone, Crescent Park, West 1634,
30th St, Taguig, Metro Manila Philippines
Senior Specialist I
Branch Operation Support
Banking/Financial (US account)
Business to Business
Handle inbound calls assisting bank's personnel guiding them with the bank policies and
procedures.
C3 / CUSTOMER CONTACT CHANNELS INC.
11th floor Bonifacio One Technology Tower Bonifacio Global City Taguig City
Philippines
Airline Reservation Specialist
(Customer service representative/up-selling)
(sales-US account)
Customer to Customer
Handle inbound calls assisting the customer with airlines guidelines and procedures
other general inquiries and booking over the phone,
KGB PHILIPPINES
11th-floor RCBC Plaza Tower 2, Ayala cor Sen Gil Puyat Avenue, Makati City
Philippines 1200
Customer Fulfillment Advisor - 118118 Money
Lending Company (UK account)
Customer to Customer | Business to Business
Handling Voice and Non-Voice task, Inbound and Outbound calls, Live chat support,
Email/Admin support for a financial services business offering personal loans to
customers who may find it hard to get credit from their banks
PARAMOUNT CONNECT BUSINESS SOLUTIONS
Unit D Dioko Bldg. Villa Adelina 2 Brgy. Pulo Cabuyao Laguna Philippines
SALES TRAINER
Outbound Sales (Telemarketing) (US Account)
Handling Product Training and some of the Communications Skills Training, Coaching
(Team and One on One), Interviews, Call Listening, Quality Assurance, Managing team
(10-15), Support Taking Calls.
Personal Information
Age: 26
Civil Status: Single
Birthday: April 22, 1991
Birthplace: Santa Rosa Laguna Philippines
Mom of Two
