I worked for the BPO industry since 2003 and worked for 10 years. After that, I decided to work home based because I find it more cost effective and suitable for me since I am a single mom of three. I developed different skills especially dealing with different types of people. I also do coaching to agents as well as monitor calls. I value integrity and always eager to learn new things to help me develop my skills and also to make sure to give 100% of hardwork and dedication to my work.