Donna Barbra B. Panes

DONNA BARBRA B. PANES #39 Lilac Road, Pilar Village, Las Piñas City 1740 Tel. Nos : - / - Email Address: - OBJECTIVE: To obtain a challenging position in a Service Oriented Company in which a strong dedication to a total client satisfaction and a high degree of enthusiasm can be fully utilized. WORK EXPERIENCE APPOINTMENT VERIFIER/ACCOUNT MANAGER PCS CONSULTING INC. Home-Based Job February 6, 2017 – August 15, 2017 Responsible in calling appointments of Knights of Columbus Field Agents. Responsible in rescheduling appointments if there are any schedule conflicts. Responsible in persuading leads and make them realize the importance of meeting with their Field Agents. Update client’s trackers real time. Responsible and calling real estate agents and brokers and introduce the services being offered and convince them to sign up. Handle agents who set up appointments for the clients. Responsible in call monitoring, coaching and preparing agents’ scorecards. STAFFING MANAGER/QA ANALYST/APPOINTMENT SETTER/LEAD GENERATION CYCURT FREELANCE SOLUTIONS US SENIOR BENEFITS/FAMILY BENEFITS PROGRAM CAMPAIGN Home-Based Job April 17, 2016 – June 1, 2016 Responsible in creating job descriptions, reviewing resumes, identifying qualified applicants, scheduling interviews and finding appropriate job placements. Conduct interviews to gauge communication skills as well as the critical thinking of the applicants. Responsible in call listening, one-on-one coaching with the agents, and file disputes if deem necessary. Responsible in setting up appointments for US agents to meet with the Senior Citizens and/or family members to make a presentation or contact them back regarding the new state approved final expense plan. APPOINTMENT SETTER EMBLEM HEALTH Home-Based Job March 14, 2016 – April 15, 2016 Responsible in setting up an appointment for the Insurance Agent to meet with the CEO/President/HR Manager and present HMO packages for employees. Updates client’s database. FITNESS ADVISOR HINDUJA GLOBAL SOLUTIONS BEACHBODY HGS Alabang, Filinvest 1 Bldg., Northgate Cyberzone, Alabang, Muntinlupa City December 2015 – February 29, 2016 Responsible in retaining customers who are planning to cancel their automatic shipment of Shakeology and Club Membership by letting the customers realize what they will be losing if they decide to cancel subscription and to provide tailor-fit resolution based on the customers cancellation reason. Process new orders for new and existing Beachbody customers. Answers billing questions of customers. Provides excellent customer service to Beachbody customers. LEAD GENERATION/TELEMARKETER INTACT VIRTUAL STAFFING DESIGN AND RANK Home-based Job June 2015-September 2015 Responsible in calling different business and speak to the owners/managers and get their email addresses. Convince clients to take a look at the sample website we made for them and eventually let them sign up to be their web developer. MARKETING ASSOCIATE MYPHONEVOUCHERS.COM ADVERTISING/SALES Home-based Job November 2014 – May 2015 Responsible in calling leads to offer adverts, web hosting and development, and search engine optimization. Responsible in calling leads to offer and encourage them to advertise their business through smartphones. Responsible in offering preliminary status reports to businesses with websites to know the ranking of their sites in search engines like Google, Yahoo and Bing. Sends proposal letters via email to prospective clients. VIRTUAL ASSISTANT GEORGE MOORHEAD AND ASSOCIATES REAL ESTATE Home-based Job April 2014 – August 2014 Responsible for following up clients / prospects regarding their online inquiry. Set appointment for face to face meeting with Outside Sales Agents for sales presentation and possible sale. Sends emails and correspondence to clients. Updates client’s database. SENIOR AGENT IQOR PHILIPPINES INC. SPRINT COLLECTIONS SM Governor’s Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmarinas, Cavite September 2013 – March 2014 Handles customer care to Sprint customers who has questions on their monthly bills, swapping phones and sales inquiries. Process phone payments and assist in providing payment arrangements for customers who needs more time in catching up with their payments to avoid service interruption. Handles basic troubleshooting for customer’s mobile phones. CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT SPECIALIST FIRSTSOURCE SOLUTIONS LTD. BARCLAYCARD US 6/F First Source Bldg., Plaza D Northgate Cyberzone Filinvest Corporate City, Muntinlupa City December 2009 – January 2013 As a Relationship Manager: Handles customer care to cardholders who has queries on their credit card accounts. Process payments for cardholders; explain statements and check transactions for cardholders. Process Lost/Stolen cards and send new cards with new card numbers for security purposes. Reports fraud transactions for cardholders. As an Account Specialist: Responsible in retaining customers who are planning to close their accounts by giving offers and providing all the benefits that they have on their accounts. Provides lower APR (annual percentage rate) for customers requesting to have a better/lower rate to help them pay their balance faster and save money on finance charges. CUSTOMER SERVICE REPRESENTATIVE/MARKETING SPECIALIST BOOKERTECH PHILIPPINES USB 007 8/F Richville Corporate Tower Alabang-Zapote Road, Muntinlupa City February 2008 – October 2009 Responsible in selling USB flash drives to different companies and prospective clients in the US. Prepare reports for marketing programs to help improve USB flash drives sales. TELEPHONE SALES REPRESENTATIVE OUTBOUND SALES/MARKETING APAC CUSTOMER SERVICES, INC. COMCAST CABLE and HIGH-SPEED INTERNET 4/F Plaza C Bldg., Northgate Cyberzone, Filinvest Corporate City, Muntinlupa City June 2003 – December 2003 Responsible in promoting and selling Comcast High Speed Internet and Cable Services. Handles customer service to all valued customers of Comcast. Responsible in surveying problems and questions of all existing customers of Comcast. Handles different campaigns and marketing strategies of Comcast to be able to sell new products and services of Comcast to all existing customers and prospective clients. ADVERTISER ADFLUENT ADVERTISING 2/F Valenzuela Bldg., Las Piñas City January 2002 – January 2003 Handles field marketing. Responsible for daily consignment of cards for selling. Prepares daily and weekly sales report to be submitted to the branch office and head office. SALES-ACCOUNTING STAFF/MARKETING CONSULTANT G. COSMOS PHILIPPINES, INC. 7/F Philamlife Bldg., Acacia Avenue, Madrigal Business Park, Alabang, Muntinlupa City October 1999 – November 2001 Prepares departmental reports. Generates telemarketer follow-up forms and ad code reports. Monitors and update client’s database. Handles confidential and pertinent database information. Prepares entry cards of members, print member’s profile for Sales Section 2 and Sales/Accounting staff. Encodes members’ entries and earnings; prints members’ statement of accounts. Generates bi-monthly reports and remittance (earnings) reports. Attends to phone inquiries regarding the nature of business of the company. Assists in membership registration of interested clients. FINANCIAL SERVICES ASSISTANT WHARTON CREDIT CORPORATION SM Southmall Branch, Las Piñas City October 1998 – June 1999 Markets the newly launched product of the company. (Telemarking and Field Marketing) Handles bank daily deposits of the branch. Prepares daily collection reports/weekly branch audit. Release checks of clients who availed for the pre-approved revolving credit line. EDUCATIONSt. Scholastica’s College, Manila; 1994 – 1998 Bachelor of Science in Commerce, Major in Financial Management PERSONAL BACKGROUND Born on the 12th of March, 1977 in Muntinlupa City, Philippines. Fluent in English and Filipino; Knowledgeable in Microsoft Office. REFERENCES Available upon request.