Donnadee Suinan Sandoval-|Blk 19 Lot 25 Estrella Homes Marilao Phase 4 Barangay Sta. Rosa 2, Marilao, Bulacan|-
PERFORMANCE SUMMARY
Independent, Flexible, Reliable and can work in a fast pace set up. With extensive experience in handling
customer service, sales inbound account, technical support, retention and financial account. Well-versed
in providing quality administrative task and was able to build professional connection with our clients.
Continued growth and success while learning and acquiring new knowledge, as I became a Subject
Matter Expert slashed Trainer, Quality Coordinator and a Team leader help me in many ways.
Completed Inside Sales Agent Training that covers FSBO, Expired and Buyer Leads also completed access
training to Boomtown and Mojo System.
AREAS OF EXPERTISE
Data Entry
Inbound and Outbound Calls Management
Email Management
Client and Partner Management
Online Research
PROFESSIONAL EXPERIENCE
REAL ASSIST PROS
Training completed (8/20/2018 TO 8/31/2108)
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Introduction to Real Estate
Inside Sales Agent Training
(FSBO, Expired and Buyer Leads)
Boom Town
Mojo
Key Accomplishment
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Completed the training and assessment with an average score of 90.5
SYKES ASIA INC
Subject Matter Expert / Financial Account (2/10/2014 TO 8/17/2018)
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Handle correspondence and respond to inbound calls from customers/clients/FA and CA.
Make follow up calls for update and appointment with the clients.
Prepare slideshow presentations for business review and record minutes of the meetings.
Handle new wave of classes and prepare module for product training.
Listen and evaluate calls for quality guidelines.
Strategized meeting and coaching with the team.
Administrative task by updating files, sending calendar invites and reports.
Key Accomplishment
Continuously met monthly metrics and stats.
Provided process clarification that is now being implemented.
Completed given task and reports on a timely and efficient manner.
24/7
Customer Service/Technical Support (1/2013- 2/2014)
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Received inbound calls, provided information regarding services and products and answered
caller’s inquiry.
Assisted callers in resolving issues by troubleshooting their problems over the phone.
Made outbound calls to prospective customers to provide them with information on the
company’s products and services.
Key accomplishment
Received commendations and was able to convert outbound calls into sales.
Provided customer satisfaction in every call.
VXI
Customer Service/Retention Account (3/2011- 1/2013)
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Received inbound calls, provided information regarding services and products and answered
caller’s inquiry.
Converted cancel call request to a save rate.
Key Accomplishment
Provided 100% save rate.
SYKES Marketing Services Inc.
Customer Service / Sales Account (9/2008-2/2011)
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Made outbound calls to prospective customers to provide them with information on the
company’s products and services.
Received inbound calls and convert it into sales.
Key Accomplishment
Received and rewards and recognition every month.
EDUCATIONAL BACKGROUND
Undergraduate of Bachelor of Science in Hotel and Restaurant Management
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DIVINE MERCY COLLEGE FOUNDATION INC.
Data Encoder
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TESDA MANPOWER
