E. Danyell Wallet*4171 California Ave. Bakersfield, CA 93309
Smidsweg 15, Ermelo 3852XA, Gelderland, Netherlands*CP:--
Job Objective
To make a positive change in the lives of others while maintaining integrity and
good work ethics in the work place.
Experience
Job Title
Customer Service/Deli Clerk
Employer
Neighborhood Walmart, Bakersfield, CA
Dates
09/17/2016-03/29/17
Duties
Providing responsive, exceptional service to deli counter customers by answering
questions, making recommendations, providing samples, and responding to requests.
Recommending, slicing, weighing, packaging, and pricing meats and cheeses.
Preparing special orders and party trays.
Job Title
Assistant Manager
Employer
Burger King, Soledad, CA
Dates
05/17/2016 to 08/31/17
Duties
Job duties range from training new employees to taking inventory and placing food
orders. Additional job responsibilities include filling out paperwork, answering phone
calls, and ensuring customer satisfaction.
Job Title
Sr. Customer Service Representative/Financial Aid Officer Level 1
Employer
ACS a XEROX Company, Bakersfield, CA
Dates
06/13/11 to 09/21/12
Duties
Working on one of our contracts as a financial aid officer for a prominent online
university. Receiving calls from students and helping them to understand their financial
aid better. Being attentive and listening to the student, and creating immediate
solutions when possible. Submitting tickets to the proper departments to ensure that
problems are resolved as well as transferring calls to the proper department when the
student needs more details. Setting expected time frames for students to get necessary
paperwork in and advising them on paperwork that may have been rejected so that they
can resubmit it in a timely manner. Advising students on excess loan checks, reviewing
accounts for any packaging defects, and being an overall sound board for students who
“just want to vent.” To include all of my duties would take at least half of the page, if
there is a question of ALL that I do, please feel free to ask during our interview!
Job Title
Sr. Customer Service Representative
Employer
ACS a XEROX Company, Bakersfield, CA
Dates
03/17/08 to 06/11/11
Duties To accept incoming and make outgoing calls to borrowers on the behalf of the
Department of Education. To listen effectively and create positive resolutions to
questions and concerns about borrowers’ accounts. To maintain call control at all times
as well as professionalism and great rapport. To notate accounts thoroughly and
efficiently so that the next representative knows where to continue the conversation.
To warm transfer when needed to other departments to ensure that the borrower gets
the most assistance. Assisting borrowers with their loans, website technical support,
pre-qualifying and applying deferments and forbearances. Maintaining positive rapport
with schools and third parties as well as keeping social security numbers and other PII
intact and secure. To include all of my duties would take at least half of the page, if
there is a question about ALL that I did, please feel free to ask during our interview.
Job Title
Mary Kay Independent Beauty Consultant
Employer
Self-employed, Independent Sales Kern County, Monterey County
Dates
08/05 to 09/17
Duties
Providing excellent customer service by following up with potential clients
after giving them samples. I appointment set, deliver products, and recognize a
need and fill it. I also have in-office service, shipping, packaging, and
bookkeeping.
Job Title
Cashiering/Recovery
Employer
Big! Lots Store, Bakersfield, CA
Dates
09/07 to 03/08
Duties
Retrieving price checks for cashiers as well as cashiering. Returning items to
their proper positions, locating items for customers, receiving and dispensing
messages from incoming and outgoing phone calls, and maintaining a great
attitude.
Education
Administrative Assisting Basic Skills, 12/08
Bakersfield Adult School
A.S. In Business Administration, 2013
San Joaquin Valley College
Skills
CERTIFIED 128 NSPM, TELEPHONE ETIQUETTE, BASIC BUSINESS SKILLS, CERTIFIED 60 WPM, MS Word, CONVERSATIONAL FRENCH, INTERPERSONAL SKILLS
INTER-OFFICE PROFESSIONALISM, ENTHUSIASTIC, AND OUTGOING,
CONVERSATIONAL SPANISH, BEGINNERS DUTCH
