Earl Sylvester Mcdonald

I am a qualified chief executive with experience in overseeing the daily activities of small, medium businesses call center outsourcing services on an international scale.

I have managed the customer service department for multiple eCommerce websites, Law firms, Canadian and US tax recovery for small and medium businesses.

I offer consultation for

Customer Service

Technical Support

Business Strategy

Marketing and development

Expanded eCommerce business department from 2 to 4 groups including starting an evening shift and also providing 24/7 support.

Monitored the telecommunications/chat and email system acting as the liaison between the company and the service provider and completed initial assessments of problems with desktop PCs and printers

Addressed client and staff questions concerning IRS procedures and laws

Revised and upgraded the staff position descriptions and created needed support positions.

Created an incentive program for the customer service department

I am an EXPERT in my field and I am the person you need to speak to about growing you customer service department