Edward Losloso

Edward C. Losloso Address: Lot 40 Block 22 Culiat Street Brgy. Pulo South Point Subdivision Cabuyao City, Laguna, Phil., 4025 Mobile No.: - Email:- Educational Background Highest Education Level: Bachelor’s/College Degree Field of Study: Commerce Major: Banking and Finance University: San Sebastian College - Manila Certification PS 146 – Financial Planning and Derivatives Year 2007 Financial Services Institute of Australia (FINSIA) Certified Internet Professional Program - Year 2000 Informatics Program Logic Formulation - Year 1999 Informatics Employment History Company: Self Employed (Freelance) Name Position Title: Freelancer (Telecommute) Date Joined : June 2015 – Present Work Description: Administrative/Fielding Calls, Personal Assistant, Marketing Support, Professional Support, IT/Technical Support, Sales Support, Operational Tasks ·0 Administrative/Fielding Calls. Answer calls, return emails, and similar tasks. Provide various levels of customer service. Type documents, mail letters, and take notes. ·1 Personal Assistant. Serve as a point of contact for other team members. Schedule meetings and manage daily calendar. Book travel accommodations and car rentals. ·2 Marketing Support. Manage blogs and social media accounts. Create presentations and sales materials. Collaborate with writers, graphic artists, and designers. ·3 Professional Support. Handle financial tasks in payroll and accounting. Make business purchases and deal with vendors. ·4 IT/Technical Support. Provide tech support to customers and vendors. ·5 Sales Support. Drive traffic to online storefronts. Create promotional campaigns and events. Find and engage potential customers. ·6 Operational Tasks. Advise on best business practice. Build teams and recruit other virtual assistants. Handle scheduling and delegate daily tasks Company: Probe Group Philippines Name Position Title: Operations Manager Date Joined : July 2014 – April 2015 Work Description: Australian Sales/Collections Program ·7 Lead start-up company/program. ·8 Provided and designed screening process for hiring employees tailor fitted to the program. ·9 Design and implement Development process to ensure monthly Efficiency at 75.00%. ·10 Design and implement Skills Success Rate in determining Confidence Level in relation to performance and achieving targets. ·11 Develop strategies and action plans to support Efficiency rate. ·12 Training and Development Offshore to pass on Skills and Leadership to down lines in Australian approach and culture to counterpart in Manila. Company: Results Manila Incorporated Name Position Title: Operations Manager Date Joined : April 2010 – July 2014 Work Description: American Customer Service Program ·13 Ensures the profitability of the program/s by driving for the attainment of client-specific KPIs and targets. Monitors the queue to ensure that metrics are met. ·14 Upholds company policies as it relates to the program/s and drives for adherence to such policies. Ensures that checks on attendance, schedule adherence and decorum in the workplace are executed for interrupted operations and to uphold the Company’s standards of professionalism. ·15 Maintains company set ratios on staffing to ensure smooth operations of the program/s. Complements the forecasted call volume of the program/s with the adequate manpower on the floor by periodically checking forecasts versus actual call volumes. ·16 Ensures that proper is taken for non-performing agents as well as those with documented infractions against company policies. Provides coaching and mentoring to Operations Supervisors who do not meet their metrics and carries out the appropriate disciplinary actions. ·17 Spearheads the design and implementation of daily, weekly and monthly incentive schemes in order to drive performance on the floor. Ensures the objective stack ranking of team members and Supervisors in terms of metrics/performance to provide a solid basis for performance assessments. Provides opportunities for immediate coaching for Operations Supervisors who fall below the program/s standards and drives for improved performance. ·18 Ensures that all Company and Client updates are cascaded to all individuals in the program/s by conducting regular meetings with the Operations Supervisors. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality. Company: NCO Philippines Name Position Title: Operations Manager Date Joined : December 2008 – January 2010 Work Description: American Sales/Collections Program ·19 Oversees the efficient and effective contact center operations by ensuring that designated program meet the Service Level Agreement (SLA) with the client in order to achieve the Company’s operational & revenue targets. ·20 Provide directions to the Service Delivery Manager to ensure operational efficiency, responsiveness to client requirements and achievement of program goals. ·21 Partner with Team Managers to formulate a monthly sales and collections action plan that identifies the areas of opportunity and establishes supporting actions for both and compliance improvement. ·22 Manage the sales and collections reward and recognition program at the site level, creating a motivating environment in support of sales. ·23 Hold monitoring session calibrations to identify improvement opportunities in the customer experience and sales/collections process with emphasis on compliance. ·24 Oversees the performance of the Team Managers by conducting regular performance and competency coaching including succession planning. ·25 Attend daily meetings with client services and management discussing production hours and sales/collections productivity. References available upon request.