Edward Michael Palileo

Has an extensive contact-center experience having a total of almost 10 years. Started with customer service and technical support, transitioned over to customer experience, sales and product training and now supervising and managing the training team.

I have excelled in the Customer Service and Technical Support position numerous times. I am a hard-worker and efficient in what I do but ensuring customer satisfaction that led me to be promoted to Customer Experience Specialist. With the role, I engage with customers who may not have a good experience onset and make sure I change their perception towards the company.

Lastly, being the head of training, I am able to manage training schedules for both new hires and upskills. I ensure that all my trainers are constantly developing their skills, not just in facilitation, but in all areas that a trainer must be good at such as creating outlines, modules and presentations.