Edward Michael Palileo

E D W A R D M I C H A E L P A L I L E O TRAINING SUPERVISOR C O N T A C T S Apt. 4, 18 Friendship St., Peace Valley Subdivision, Lahug, Cebu, 6000, Philippines -- A B O U T M E Experienced Training Supervisor with a demonstrated history of working in the Online Solutions, Customer Service and Sales industry. Strong human resources professional skilled in Technical Support, Sales, Customer Satisfaction, SPIN Selling, Hosting/Talk Show, and Contact Centers. E D U C A T I O N BACHELOR OF ARTS NOTRE DAME OF DADIANGAS U N I V E R S I T Y, G E N E R A L S A N T O S C I T Y 2012 Mass Communication W O R K E X P E R I E N C E T R A I N I N G S U P E RV I S O R | M AY 2 0 1 9 - P R E S E N T DREAMSCAPE NETWORKS INC., CEBU 1. Supervises the Trainers, ensuring that they are fully equipped in terms of knowledge and skills for the position 2. Supervises Trainers by monitoring their performance and deliverables, ensuring compliance on all tasks given to them S K I L L S Training and development Customer Experience Business Development Time and Priority Management 3. Manages training functions, taking a leadership role from design to evaluation 4. Creates and manages the team's training schedules and program assignments for facilitation 5. Monitors the implementation and progress of all training activities 6. Conducts post-program training evaluation to assess the training's strengths and weaknesses Project Management Team Management Microsoft Office Customer Support Coaching Sales P E R S O N A L D E T A I L S Date of birth September 12, 1987 Nationality Filipino Marital status Single PRODUCT AND SALES TRAINER | SEP 2015 APR 2019 DREAMSCAPE NETWORKS INC., CEBU 1. Maximizes Business Development Specialists' (BDS) effectiveness by determining and addressing training needs. 2. Prepares new BDS agents by conducting product-specifics orientation to sales process and providing resources and assistance. 3. Determines training needs by closely monitoring BDS' performance; observing sales encounters; studying sales results reports; conferring with sales leaders and manager. 4. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. 5. Conducts refresher trainings about product-specifics and sales processes, administers floor coaching for long-term improvement of employees' skills, enabling them to fulfill their potential within the company. CUSTOMER EXPERIENCE SPECIALIST | MAR 2015 - AUG 2015 DREAMSCAPE NETWORKS INC., CEBU 1. Acknowledges customers' feedback and ensures that any comments from the customers will be actioned and given resolution right away. 2. Receives and acknowledges complaints directly from clients via survey returns and resolves them immediately. 3. Investigates calls, emails, and chat transcripts to validate customer complaints. BUSINESS DEVELOPMENT SPECIALIST | OCT 2014 - FEB 2015 DREAMSCAPE NETWORKS INC., CEBU CUSTOMER CARE SPECIALIST | JAN 2014 - SEP 2014 DREAMSCAPE NETWORKS INC., CEBU SENIOR SALES AND SERVICE REPRESENTATIVE | M AY 2 0 1 2 - D EC 2 0 1 3 CONVERGYS, CEBU CUSTOMER SERVICE AND BALANCE TRANSFER REPRESENTATIVE | SEP 2007 - FEB 2009 E P E R F O R M A X C O N TA C T C E N T E R S C O R P. , C E B U