Elaine Shirlie Ann Esmores Balat

I'm very Enthusiastic, Optimistic, Goal-oriented, Customer-focused, highly motivated and a Team player. I have a proven track record in the quality and consistency of my work resulting in positive Market Net Promoter scores for the different LOBs that I have handled.

I was with the Quality Organization for 6 years where I developed and improved my skills in terms of admin support. I've been using MS Office such as Excel, Powerpoint or Word to create my weekly report which I present on our weekly read out presentation with my Operations Manager, Supervisors and Directors.

I also organize most of our schedule which includes our weekly calibration session with the Management Team, schedule a meeting with our client partners to discuss our performance as well as participate with planning and recommendation on how we can better run the business. I supported Sales, Customer service for billing and general inquiries.

Virtual Assistant professional with 2 years of experience in real estate executive support, 3 years with eCommerce Customer Service and over 10 years’ experience in customer support and leadership.

Trusted with confidential client and customer’s information as deemed to be trustworthy. Possess skills in using Microsoft Office, aiming to leverage my skills to give outstanding results, long term relationship, and professionalism to my work.