Elaine Shirlie Ann E. Balat
95 Lodora Ave., Lodora Vill., Muntinlupa City, Philippines, 1773 | (- |-
Professional Profile
Creative and resourceful assistant with unique focus in details and organization. Virtual Assistant
professional with almost 2 years of experience in real estate executive support and over 10 years’ experience in
customer support and leadership. Trusted with confidential client and customer’s information as deemed to be
trustworthy. Possess skills in using Microsoft Office, aiming to leverage my skills to successfully fill a role at your
company.
Job Objective
To obtain employment where my skills and experience is vital and valuable in a challenging environment
as I contribute to the success of the organization.
Core Competencies
Proficient with Microsoft Office
Problem Solving
Data Processing
● Account Management
● Order Processing
● Leadership
● Research and analysis
● Organization and Planning
● Sales and Marketing
Skills/ Accomplishments
Comprehensive knowledge of Internet-based competitive intelligence to gather detailed market research.
Design marketing materials for digital and print marketing campaign.
Proficient in Microsoft Office software: Word, Outlook, PowerPoint, Excel for the development of business
correspondence, marketing materials and presentations.
Twice awarded as Top Quality Analyst of the month by Convergys Philippines for Optus Customer Service.
Clear, concise and complete written communication via business correspondences.
Stellar interpersonal skills, approachable demeanor and ability to easily adapt and learn new skills.
Work Experience
Customer Service Administrator
Alirm, LLC
November 2018 – December 2020
Efficiently resolves customers' inquiry, complaints, and warranty claim professionally based on company
policy.
Trusted in keeping records of customer interactions/ transactions and company information.
Prepares and presented an evaluation report based on customer’s inquiry to provide recommendations and
improve company products.
Able to process logistics and billing related concerns to achieve “win-win” solution.
Part Time Medical Sales Specialist
CriterionMed Global
December 2018 – December 2019
Professionally handles Inbound and Outbound calls from lead prospects.
Effectively communicates with Physicians and Office Managers to deliver sales pitch and close a sale.
Successfully closes an average of 10% weekly sale.
Organize shipping/ delivery of device ordered by clients and assist them with the usage.
Administrative Assistant
Keller Williams
August 2018 – September 2019
Organized database systems to oversee all aspects of transactions for executed purchase agreement.
Maintaining comprehensive and accurate corporate records, documents and reports.
Excellent written communication skills with experience drafting, formatting, editing and proof reading
correspondence and and contracts for real estate transactions.
Designed marketing materials for digital and print advertisement and marketing.
Communicated with clients to assess their business goals and Trained 4 admin assistants to improve client
support.
Excellent correspondence management, setting up and maintaining files/filing systems and document
tracking systems.
Working with highly sensitive material in a confidential and professional manner
Quality Evaluator
Convergys Philippines Corporation
December 2011 – July 2018
Plan study of work problems and procedures, such as organizational change, communications, information
flow, integrated production methods through analysis presentation.
Prepares and presents evaluation report to monitor success of the program and provide recommendations
based on Client’s Quality Standards and Participate in Program Management monitoring sessions.
Contributed to Support Management focus on review of key drivers, metric, and operational processes
(including Training) that drive balanced scorecard and Account Profitability goals.
Develop analysis for strategic planning and recommendation to maintain high ranking performance.
Confers with agent or supervisor to ensure successful functioning of newly implemented systems and
procedures to provide proper coaching.
Orchestrated focus training on mid-performing agents which accomplished 80% performance improvement.
Strong verbal communication skills with the ability to communicate clearly and professionally with the
public and staff over the phone and in person
Excellent problem solving skills with the ability to exercise a high level of initiative.
Customer Service Representative
APAC Customer Services Inc., Philippines
September 2009 - November 2011
Present and review the health insurance policies of a member to determine coverage and eligibility.
Maintains the records of the policies, giving reminders about the payment of premium and helps a client to
settle the insurance claims in case of loss.
Efficiently resolved provider complaint or billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Support and provide superior service via phones, e-mails and faxes as a receiver and Caller.
Education
Bachelor of Science in Nursing – Global City Innovative College
2003 – 2008
