I am a seasoned Customer Service provider with over 15 years of experience in phone, email and chat support.
Furthermore, I have excellent English communication skills with a rating of C2. I am very professional in communicating with clients but still give that friendly vibe.
In addition, I also have experience as a Social Media Moderator/Manager where I have successfully engaged with online communities and managed social media platforms effectively.
I am very tech-savvy and well-experienced in using Microsoft Office and different online tools and platforms like Shopify, Zendesk, Gorgias, Google Apps, Zoom, Canva, and Mailchimp.
Beyond my technical skills, I am a fast learner, a critical thinker, adaptable to changes and a highly dependable person. I have the ability to evaluate, prioritize and organize schedules and tasks, proven decision-making skills and knowledge to react quickly and effectively when dealing with challenging situations.