ELLAINE CAMBA
WORK EXPERIENCES
TRIANGL
Chat and Email Support
May 2021 present
Assist in returns/exchange, update and cancellation requests
Answer customer queries regarding sizing, restock, product features
Powerhouse Freelancers - The Oodie / Zoetech
Email Support / Social Media Moderator / Odoo Admin
October 2020June 2023
Answer customer emails through Gorgias
Create orders in Shopify as needed
Generate shipping labels as needed
Fulfill orders through contracted fulfillment center's website
Work in close liaison with the contracted fulfillment centers
and couriers
Moderate Facebook page of the brand, reply to comments
and answer queries
Cancel orders, update address, create credit notes as needed
in Odoo
Virtual Wonders Web Solutions
Alaminos City, Pangasinan
2404, Philippines
EDUCATION
2011 - 2020
2000 - 2004
Supervise, coordinate and monitor the Operations,
Business Development and Marketing team
Work closely with Accounts Admin in reviewing financial
data and statements
Work with Managing Director and assist in developing
strategic plans in the operations of the company and
helping in the implementation and management of the
said plans.
Work closely with HR Recruiter in the interview process of
new applicants and assisting in the hiring process
Monitor and evaluate performance, provide supervision to
staff, establish work schedules, delegate tasks and
accountability where necessary.
Colegio de San Juan de Letran
Manila, Philippines
BSBA Marketing
Dean's Lister 2003 - 2004
SKILLS
2007 - 2009
Correspondence / Email Specialist
Initially assigned as a Correspondence Specialist for
Washington Mutual Card Services answering customer
inquiries or concerns received via snail mail.
Was trained to fulfill additional role of Email Specialist after
WaMu was bought out by Chase
Sykes Asia Inc.
Customer Service Representative
Phone support specialist for Capital One Financial Card
Services, mainly answering customer inquiries, processing
requests
Up-selling
Ellaine Camba-
Operations Manager
ePerformax Contact Centers
CONTACT
-
C2 Advanced Mastery Rating
in English
Excellent Customer Service
Gorgias
Zendesk
Social Media Management
Google Drive
Microsoft Office
Canva
Odoo
Mailchimp
