Emmarhee Pantalunan

High-performing, strategic-thinking professional with more than 8 years combined experience working online and offline for companies like Target.Com, Paypal, President's Choice Financial, Fingerhut, Expedia and Orbitz.

Achievements:

• A cheerful and energetic customer support professional with a consistent customer satisfaction score of 82 % - 100 %
• Created, designed, implemented training process improvements to achieve 85%-90% training throughput producing outstanding customer support associates
• Proven experience in process documentation, increasing team efficiency, achieving 50% faster results
• Lead an initiative to develop 2 pilot programs for existing teams with responsibilities to drive sales and decrease cancellations. Worked from the ground up by assisting in the development of work flows, systems tests and test group feedback.

Softtware Proficiency

Excel | Sheets | Canva | Clickup | Basecamp | Process.St | Wordpress Administration | Hubstaff | Amazon Seller Central

Slack | Skype | Buffer