EMMARHEE PANTALUNAN
Virtual Assistant
PERSONAL PROFILE
EMPLOYMENT HISTORY
A conscientious, hardworking virtual assistant
committed to deliver only the most efficient,
accurate results.
Customer Support | Operations
With over 9 years of Project Management,
Training, Process Management, Customer
Service and Administrative experience, my goal
is to utilize my positive attitude, skills and
knowledge in a challenging environment, that
would help me the best version of an employee
the company needs, as well as make effectual
changes geared towards making the business
grow.
CONTACT DETAILS
Mobile: -
Email:-Skype: live:epantalunan
Website: https://empantalunan.carrd.co/
Manila, NCR, Philippines 1009
SKILLS AND ABILITIES
Microsoft Office Suite (Word, Excel,
Powerpoint, Outlook)
Google Suite (Docs, Sheets, Forms)
SellerCentral
Canva
Crello
Photoshop
Illustrator
ClickFunnels
Manychat
Process.St
Wordpress Content Management
Facebook Ads Creation
Social Media Content Management
Office Management
Process Management
Team Management
Communication and Interpersonal Skills
Commitment to Lifelong Learning
Modern Barnhaus | June 2019 - July 2020
Managed day to day Amazon FBA operations on
Seller Central, including but not limited to customer
support, managing returns and refunds, updating
listings, etc.
Documented and streamlined existing company
procedures through Google Sites, Atlassian, Asana
Created graphics and content for Social Media
accounts
Built Amazon Webstore for different clients
Assisted in hiring and training new team members
Bookkeeping of Operations Expenses and COGS
through SellerBoard. Hubdoc, Google Drive,
Managed team resources Spreadsheets, through
Google Drive
Team Manager | Virtual Assistant
Digital Performance Heroes | NOV 2016 – April 2019
Created the hiring process and hired new virtual
assistants when the client called for it
Documented and streamlined existing company
procedures through Process.St
Managed team resources and work data through
Google Spreadsheets, Airtable and Hubstaff
Prepared and assigned individual tasks to the virtual
assistants
Assured that each VA’s output meets the
benchmarks set by the client
Constantly updated the client of timelines,
challenges and status of the tasks
Sourced, created and edited graphics such as logos
and cover photos, needed through Canva
Searched for and managed publishing content for
client's pages
Team Supervisor | Virtual Assistant
PPC University | Nov 2018- Jan 2019
Managed Wordpress site content by updating quizzes
and courses
Onboarded and trained new members of the team
Ensured that content is always up to date and
accurate
Performed Internet Research for new information to
add to existing content
Reviewed quality of team members' work
Created process documentation for existing tasks
